Citi Bank Call Centres..... not good..

iv-tecman

iv-tecman

iv-tecman

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Joined
12 May 2005
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Citi Bank customer call centre is now so bad that I cancelled my credit card after three attempts to provide security details where the operator couldn’t understand basic numbers I was reading back to him.

I asked to speak with a supervisor or manager, who was equally as bad and spoke with broken English, I just said I’m not prepared to waste my time with a company that cannot provide the basic of good telephone operators that can field everyday enquiries about their own accounts.

Now, cancelling a citi bank card was painful, as when I asked to cancel, I was passed around from dept to dept, where I was asked was I wanting to know more about –

Citi Loans
Balance Transfers
Direct Debit instructions

Amazing, worse customer call centre I’ve spoken to in a while. This is now from the same company that cancelled my egg card due to lack of use, well they have now lost all my custom…

Anyone else having poor service with Citi Bank? Thankfully after today, I hope I never have to call their customer support team again.
 
There's a reason so many companies are now adverting "UK only call centers".

We can only hope that if more people follow your course of action these big companies will take note - no one wants to speak to a half trained monkey halfway round the world that can barely string a sentence of English together especially when it comes to their finances !
 
egg did that to me because obviously someone like me who pays off the full balance every month is a high risk customer :rolleyes:. they blatantly used that excuse to cull all their customers who weren't making them money
 
I deal with Citibank on a daily basis at the corporate level and they are actually very responsive and helpful :)

Sorry to hear that you are having a bad time...
 
corporate is worth more money though, hence golden service.

I avoid companys without UK call centres when possible, even though the UK call centres are usually full of scallys(i worked in one), atleast said scallys speak english.
 
=) Its just the prioritisation of higher value customers really aint it, atleast other companys have clicked and give us UK call centres as something to attract us, its a shame that only means replacing monkeys with poor/broken english with monkeys with dodgey accents :)
 
I find it amusing that companies now boost ‘we have UK only call centres’ as marketing blurb to get your custom in today’s marketplace - pathetic.

Although, after today’s little fiasco with Citi Bank, I certainly do not want to speak to many more offshore customer service centres. It was quite worrying that my credit card details, and personal information is being dealt with some lowly paid, half English Speaking telephone operator, who doesn’t care and can’t understand what I’m saying.

I literally ended up speaking like I was training them on how to understand phonics of spoken numbers and letters, spelling out every little detail, it was tedious. My 3 year old niece has a better grasp of basic English.

Not saying I’m the worlds best talker, or even writer, but I’d expect a caller to a call centre to be greeted with ‘some’ basic understanding of English, and how to address and deal with issues without frustration.

Well, I only called to get them to stop sending me credit card cheques, as I don’t use them, and never requested them. Still, won’t be getting them anymore, instead I can now look forward to endless amounts of junk mail asking me to ‘apply for one of their cards’ – oh joy…
 
MrMoonX said:
egg did that to me because obviously someone like me who pays off the full balance every month is a high risk customer :rolleyes:. they blatantly used that excuse to cull all their customers who weren't making them money
Click to expand...

Exactly the same as me...I bad mouth them anytime they are brought up in conversation and will steer anyone I talk to away for doing buisness with them. They have not only lost me as a customer, but also a hell of a lot of possible new ones. :)
 
...but..but offshoring offers a plethora of advantages for companies, mitigating risks and increasing productivity of other departments - I've just said so in the essay I've written :(

<goes to tear up four pages of 'why offshoring's great'>
:(:(
 
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