• Notice regarding image hosts and attachments. See here.

City Link down?

No proof of dispatch yet and i've taken the day off work after spending £1422
on (in stock) goodies i could have got cheaper elswhere but next day delivery and the good, free advice of the forums was the clincher which i thought warranted a bit of loyalty.

Just called to find out my order hasn't even been picked never mind shipped due to a part shortage, althought there were 7+ in stock and i ordered at 1am yesterday. Supposedly it's only next day from when they have the parts even though they advertised as having the parts. Surely they would push through Satarday delivery for a returning customer, losing money from work with no reason to expect a delay and not informed otherwise there was a problem. Of course they will, for an extra tenner. In between my laughter i actually agreed to it as i can't afford another day off. Spend a tenner in a crap restaurant and they go out their way to keep you happy. Spend £1422 on computer parts and they charge you and extra tenner for the incovenience.

The great thing about taking a day off for the part arrivals that don't actually come is that you get to watch GMTV. Especially when the consumer chappy on it tells you that you can charge your loss of earnings if they don't arrive in time.

Of course i've been told there's a disclaimer. I wonder what they'll do when Lorraine Kelly shows them her growler!

(Wonder how long it'll be before i'm banned)
 
Its a shame posts like that have to be deleted. Perhaps if some of the more politely worded ones were allowed to stay, OcUK might be able to get an idea of how much of a problem their stock inaccuracies is and how its annoying loyal customers. I just hope I'm ok to say that, cos i like this forum and dont want to be banned too!

PK!
 
i can see it from both sides, i placed an order for £700 on wenesday morning expecting it to come yesterday, but it only got shipped yesterday morning, after a call to ocuk, they have been extremely busy and there are staff from other sections helping to pick orders, i took the day off work yesterday too and was supposed to be building a pc for somebody, i've just explained the hitcha nd my parts should come today. I'm sure OcUK are extremely sorry and people just have to realise you can't be 100% perfect 100% of the time :)
 
But busy means your doing well and prospering and in business that's not really a way to justify not getting what you were told you could get when the cash changes hands. It means service should be even better. If something isn't in stock then don't say it is and sell next day delivery. If you are too busy, don't sell next day delivery. And definately don't make another charge for a Satarday delivery becuase you didn't deliver as promised ont he Friday.

At the end of the day you want to feel as good as you can when you hand over £1422. Not frustrated, wasting your time and out even more out of pocket.
 
You must log in or register to reply here.
Back
Top Bottom