City Link

[aslco]

Ok, so my headphones broke so i searched the web for some new cheap ones. Found a logitec pair for just £7, with good reviews, better still if i ordered before 8pm monday i'd get it by tuesday. Unfortunatley that price doubled due to £7 delivery charge, but still id get them tuesday rater than wait till the weekend!

So on tuesday city link came, but couldn't deliver as we were not in, apparently they cant let a neighbour sign for the package unlike every other delivery service ive known. SO anyway they arrange to keep back the package at the depot till we go to collect it.

So wednesday we go to the depot...the man has driven off again with the package in the van to attempt to re-deliver to a house that will be empty EVERY TIME as the york depot already knew by this point. They say 'oh well its only mid-day he should be back here in the evnening, come then and you'll get your headphones.'

So we go back in the evening...the delivery man has been taken to the side by the police, all goods temporarily claimed, not a chance till tomorrow....but tomorrow my dad (who was going to pick them up for me) is in a course in HULL! This means i wont even have the chance of getting my headphones by friday evening. Great...i pay £7 to a delivery service that FAIL and i only get my headphones 1 day earlier for that price... Could have just got some at the weeknd afterall...

 

[aslco]

Ok, two people are already accusing me of paying extra just for next day delivery. NO....it costs that much to deliver regardless of the day.

Don't call me dumb, my past experiences all deliveries have ALWAYS been given to the neighbour, and if not we thought we could use the York depot. I never said sepcifically deliver on Tuesday at an exact time when i'd be out, it just hapens they came mid-day. They just said it would come then or be in the vicinity of York. Pitty thier so crap that they actually take it away from the depot everytime we ring the doorbell as it were.

To make it worse, today they called to say their delivering again on Friday, and due to the person on my end of the phone not being me or too aware of the history of the delivery, just immediatley said OK. Even so, City Link already knew we are NOT IN ON WORKING DAYS, so why do they keep asking when weve told them twice now. We now cant get through to their phone, this really is taking the Mick.

 

[aslco]

Absolutley lol. complete FAIL.

 

[aslco]

Absolutley. Although i dont appreciate how you put that. and if someones told on tuesday just dont bother to deliver it anymore we WILL come. Then why is the person at city link we told this information to 'so dense' that she can't pass a message on and stop waisting her drivers and call centre workers time.

P.S first bit of good news to come through since the start of this ightmare, we got through to them, we will collect the parcel from the depot ourselves tomorrow.

City Link service = >£0 as we spend money on petrol. nevermind £7 lol.

 

[aslco]

To the op: Tell your mum about this. She will understand more

Erm im sorry? lol. I think you'll find shes the one who told them that people would be in on firday haha. And please please, PLEASE read all the posts. I never called for them to deliver on tuesday when we specifically wouldnt be in. I knew they would probably miss us, but no worries as my neighbours would have it if not theres the depot, but they kept talking to us making agreements, then packing it off to somewhere else immediatlety after the talk. Hope that finally fills you all in.

Im sorry, but I've had to delete my reply to you as I can't believe you truley think City Link is to blame for your own ineptitude.

Your all accusing me of being simple yet seem too stupid yourself to understand my posts. I did say leave it there we'll be down, little did we know they decided to still send their guy off to go get arrested by the police, i mean god totally my fault there. Doofus.

Oh and BenM, we did make agreements with the neighbour...so i dunno where you got that from -.^.