Claiming back on my credit card for a corner sofa

garsands · 15 Jul 2022 at 19:57

I purchase a item lets say a corner sofa from a online retailer. I now find out that the description was not correct, size was wrong and it said it assembly was required. I get a phone call from the manufacture telling me they install it and not me and they need loads of conditions met before they will install. I can not meet the conditions.
The item has not been delivered as I have cancel the order & ask for a refund. The problem is I paid £4125 using a gift card and £500 on a credit card.
I am told the refund will be the same as the original payment £4125 gift card. I have told them there is nothing that they sell that I need other then corner sofa that is no good due to a error in there listing.
So can I claim the whole £4625 back if I put a claim in with my credit card?
I used a gift card as the item was a gift to my from my mother.
The retailer is a huge one here & in the US.

garsands · 15 Jul 2022 at 20:20

Deluxe1 said:
Get the gift card back and sell it on if you are certain you will never use it at that store.

The funds will be locked to my account

garsands · 15 Jul 2022 at 20:28

Found this

You can potentially claim for any breach of contract or misrepresentation by the company from which you’ve bought your goods.

Source Which website

Misrepresentation Act 1967

It protects the consumer from being mis-led or mis-sold goods or services.

Source thecomplainingcow

garsands · 15 Jul 2022 at 20:35

Quartz said:
I think you should read up on the distance selling rules.

They have no problem giving me a refund. The problem is it will be a gift card, the only item the gift card was given to me was to buy this one corner sofa. It's then only thing I wanted from the site.

Scuzi said:
You’re in the US ........

I am in the UK.

garsands · 15 Jul 2022 at 20:42

touch said:
What does the contract say about refunds? I would be very surprised if there is no option to cancel the order and give a refund so unlikely that there is any breach of contract here.

The breach of contract is selling me a item that was not as described.

garsands · 15 Jul 2022 at 20:59

Yes I see what you mean. But I don't what to see it

oh well now that's a shame.

garsands · 15 Jul 2022 at 21:56

MatsyLR said:
Why do you have a gift card for over 4 grand anyways?

Mother wanted to buy something for us, so we looked we found then reported back, then gift card codes were given. (8x £500)
But just had a chat with the other half and we have come up with a plan to still have this corner sofa. Trying to claim back on the credit card was the easy option.
We are 100% happy with the item it's just access that is the problem.
Thanks for the help everyone.