Cleaning a Infected Laptop

smogsy

smogsy

smogsy

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Need some advice, on cleaning a laptop of infections

so far ive run malwarebtyes found 255 (safmode)
then ran avast boot-time scan found 0

know it seems they have all gone but i have 1 oddity im not sure why,

on windows bootup it says in a normal windows popup ballon
"windows stopped programs running"
it stopped macrovision installtionsheild im not sure why as it see legitamate from google results

any ideas why? i think its windows defender but unsure why it would do this?

oh ps 512MB on vista is awful.....
 
512MB with Vista? Kill two birds with one stone by formatting the laptop and putting XP on there, if you have a valid licence to! You get a clean PC and an OS more suited to 512Mb of ram!
 
I had to do this recently, I ended up using avira rescue disc followed by kaspersky rescue disc on max detection which is basically a 24hr scan followed by avira again (it crashed if set to delete viruses but has a very decent scan to tell me whats there), followed by combofix which removed the rootkits,, followed by malwarebytes and finally MS security tool. The machine was that infested with rootkits, trojans et al that malwarebytes just couldnt cope.
 
Tell it to allow it to run and instead of faffing about installing XP/Linux go buy some more memory for it which is stupidly cheap if it's DDR2 as it's very likely to be.
 
I'd remove macrovision and do a fresh install of it, maybe the install borked or it tried to update itself and the user switched the pc off.

I agree with sticking a bit more ram in it too, the user will think its a new laptop for only a few quid :) (stick with vista though)
 
tbh it isnt mine,

& i dont think its worth the memory upgrade be better to buy a new laptop imho its defraging at 48% on a 60GB HDD :rolleyes: using defraggler

its 1.83Ghz centrino 512mb 533 60GB HDD ANd 128MB shared so really running on 384mb lol.

the External charger is on its way out to its making high pitched whining

serious when people buy cheap crap they end up being crap crap.. pay a bit more for quality...
 
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I just had to do the same with my Dads lappy after his hard disk borked.

Why fujitsu-siemens thought it was a good idea to install Vista on a 512mb lappy with an 80gb harddisk is anyone's guess. I suspect it eventually paged/indexed the hard disk to death.

Anyways, a new 500gb hard disk and a 2gb ram upgrade and we're getting somewhere....
 
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