Clevo W550EU Keyboard problem

[HamMan]

Hello,

The problem I have on my laptop is that all the keys do not function on my keyboard even when trying to reload Windows before any drivers can be installed, mainly the main enter key, backspace and some of the up/down/left/right keys plus others. I suspect the BIOS may be corrupt but don't now what I can do to resolve this. Can anyone please help.

Cheers

 

[HamMan]

Hello,

Just to give a bit more info on this problem I downloaded Windows 10 to a USB stick and did a clean install but because it would not allow me to install some of my software I decided to re install Windows 8 from the supplied OEM disk.

Since doing the above I have now found that the default keyboard settings do not function properly (even when doing a clean install again booting from the Windows 8 OEM disk from scratch) e.g. the backspace, the main enter/return key and some of the up/down/left/right arrow keys do not work at all. I have also found that when I Shut down the machine and then start up again it resumes from Hibernation mode. I suspect that somehow the BIOS has got corrupted.

I contacted Overclockers via web note with the above details and because it's out of Warranty they advised me to contact Clevo direct. I sent them an email last Tuesday but still waiting for a reply, I am wondering if they only deal with main dealers.

Any further help would be appreciated.

Cheers.