Associate
this is the story so far, my contact with activision and their reply
Customer 10/11/2006 08:23 AM
i have installed call of duty 2 and am trying to install patch 1.3 and i get an error saying 'only one copy of the patch can run at one time' although i have only one setup running and i do not have 1.3 installed allready. i have attached a screenshot to show the error. can you help please i need to install this patch. i have downloaded a different patch and tried it again but that did the same thing.
Response (Tommy Hooper) 10/11/2006 08:53 AM
Download the patch again from a reliable source.
Ensure you are pointing the patch to the correct directory when prompted in the installer.
All background applications must be shutdown prior to running the game.
If the error still occurs, check your registry for the proper value for the Version:
This answer is for an Advanced user. Please do not attempt the below solution if you are not comfortable editing the Registry. Damaging the Registry could result in very adverse effects to your system. USE AT YOUR OWN RISK.
1) Click Start, then Run.
2) At the prompt type "REGEDIT".
3) Click the "+" next to HKEY_LOCAL_MACHINE.
4) Click the "+" next to SOFTWARE.
5) Click the "+" next to Activision.
6) Click on the Call of Duty 2 folder.
7) On the right hand side, you should see an entry called Version. If you do not, skip to step 8. If it is there, make sure its value in the data field is 1.0.
8) On the right hand side, right click anywhere, and select New->String Value. Type in "Version" (without the quotes), and hit enter.
9) Right-click on the newly created string, and select Modify.
10) In the section marked "Value Data", enter "1.0" (without the quotes). Click on OK.
11) Reboot the system.
12) Install the 1.3 patch as normal. Do not install the 1.01 or 1.2 patch first; the 1.3 patch is cumulative.
If you performed a manual install of the game you will need to do the following:
You will need to manually create a registry entry for Call of Duty 2 before you can install the patch. For this to work you must have installed to the default directory (c:\program files\Activision\Call of Duty 2).
1) Click Start, then Run.
2) At the prompt type "REGEDIT".
3) Click the "+" next to HKEY_LOCAL_MACHINE.
4) Click the "+" next to SOFTWARE.
5) If you see an Activision folder go to step 8.
6) Right-click on the Software folder and select New, then Key.
7) Name the new folder Activision.
8) Right-click on the Activision folder and select New, then Key.
9) Name the new folder Call of Duty 2.
10 Select the Call of Duty 2 folder.
11) In the right window pane right-click and select New, then String Value.
12) Name the value "InstallPath" without the quotes.
13) Open the InstallPath string value by double-clicking on it.
14) In the Value data field type "c:\PROGRA~1\ACTIVI~1\CALLOF~1" (without the quotes) then click OK.
15) In the right window pane right-click and select New, then String Value.
16) Name the value "Version" without the quotes.
17) Open the Version string value by double-clicking on it.
18) In the Value data field type "1.0" (without the quotes).
If completed properly you will have a key named "HKEY_LOCAL_MACHINE\SOFTWARE\Activision\Call of Duty 2". This key will have a string value named InstallPath with a data value of "c:\PROGRA~1\ACTIVI~1\CALLOF~1" and a string value named Version with a value of 1.0.
Before the patch will install you must make sure you have entered a cd key for the game. Launch the multiplayer portion of the game. Click on multiplayer options. Click on the "Enter CD Key" button to enter your cd key.
You can now install the patch normally.
Customer Response
that did nothing
Response (Tommy Hooper) 10/11/2006 09:14 AM
I'd like you to delete your current patch and download the one from this site. To do so, scroll down to the bottom of the page to download.
http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=16765
In order for us to further diagnose your problem, I'd like you to send us a copy of your DirectX diagnostics.
Please do the following:
1) Click on the Start button > Run.
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 10 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com.
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Question.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag
Customer Response
i have uninstalled call of duty completely, then re-installed it and still the same problem exists, is there anyway there could be left over files from a previous installation blocking this one, as this is not the first time i have had call of duty on this computer. the dx diagnosis is now attatched.
______________________________________________________________
has anyone had this problem or know anythin or even have a clue why its happening?
quite annoyed at this point the ammount of installing/re-installing only for it to display the same error message again.
anyone got any clue? id be extremely gratefull.
Customer 10/11/2006 08:23 AM
i have installed call of duty 2 and am trying to install patch 1.3 and i get an error saying 'only one copy of the patch can run at one time' although i have only one setup running and i do not have 1.3 installed allready. i have attached a screenshot to show the error. can you help please i need to install this patch. i have downloaded a different patch and tried it again but that did the same thing.
Response (Tommy Hooper) 10/11/2006 08:53 AM
Download the patch again from a reliable source.
Ensure you are pointing the patch to the correct directory when prompted in the installer.
All background applications must be shutdown prior to running the game.
If the error still occurs, check your registry for the proper value for the Version:
This answer is for an Advanced user. Please do not attempt the below solution if you are not comfortable editing the Registry. Damaging the Registry could result in very adverse effects to your system. USE AT YOUR OWN RISK.
1) Click Start, then Run.
2) At the prompt type "REGEDIT".
3) Click the "+" next to HKEY_LOCAL_MACHINE.
4) Click the "+" next to SOFTWARE.
5) Click the "+" next to Activision.
6) Click on the Call of Duty 2 folder.
7) On the right hand side, you should see an entry called Version. If you do not, skip to step 8. If it is there, make sure its value in the data field is 1.0.
8) On the right hand side, right click anywhere, and select New->String Value. Type in "Version" (without the quotes), and hit enter.
9) Right-click on the newly created string, and select Modify.
10) In the section marked "Value Data", enter "1.0" (without the quotes). Click on OK.
11) Reboot the system.
12) Install the 1.3 patch as normal. Do not install the 1.01 or 1.2 patch first; the 1.3 patch is cumulative.
If you performed a manual install of the game you will need to do the following:
You will need to manually create a registry entry for Call of Duty 2 before you can install the patch. For this to work you must have installed to the default directory (c:\program files\Activision\Call of Duty 2).
1) Click Start, then Run.
2) At the prompt type "REGEDIT".
3) Click the "+" next to HKEY_LOCAL_MACHINE.
4) Click the "+" next to SOFTWARE.
5) If you see an Activision folder go to step 8.
6) Right-click on the Software folder and select New, then Key.
7) Name the new folder Activision.
8) Right-click on the Activision folder and select New, then Key.
9) Name the new folder Call of Duty 2.
10 Select the Call of Duty 2 folder.
11) In the right window pane right-click and select New, then String Value.
12) Name the value "InstallPath" without the quotes.
13) Open the InstallPath string value by double-clicking on it.
14) In the Value data field type "c:\PROGRA~1\ACTIVI~1\CALLOF~1" (without the quotes) then click OK.
15) In the right window pane right-click and select New, then String Value.
16) Name the value "Version" without the quotes.
17) Open the Version string value by double-clicking on it.
18) In the Value data field type "1.0" (without the quotes).
If completed properly you will have a key named "HKEY_LOCAL_MACHINE\SOFTWARE\Activision\Call of Duty 2". This key will have a string value named InstallPath with a data value of "c:\PROGRA~1\ACTIVI~1\CALLOF~1" and a string value named Version with a value of 1.0.
Before the patch will install you must make sure you have entered a cd key for the game. Launch the multiplayer portion of the game. Click on multiplayer options. Click on the "Enter CD Key" button to enter your cd key.
You can now install the patch normally.
Customer Response
that did nothing
Response (Tommy Hooper) 10/11/2006 09:14 AM
I'd like you to delete your current patch and download the one from this site. To do so, scroll down to the bottom of the page to download.
http://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/std_adp.php?p_faqid=16765
In order for us to further diagnose your problem, I'd like you to send us a copy of your DirectX diagnostics.
Please do the following:
1) Click on the Start button > Run.
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 10 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com.
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Question.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag
Customer Response
i have uninstalled call of duty completely, then re-installed it and still the same problem exists, is there anyway there could be left over files from a previous installation blocking this one, as this is not the first time i have had call of duty on this computer. the dx diagnosis is now attatched.
______________________________________________________________
has anyone had this problem or know anythin or even have a clue why its happening?
quite annoyed at this point the ammount of installing/re-installing only for it to display the same error message again.
anyone got any clue? id be extremely gratefull.