Collaborative Email

jamoor · 5 Feb 2009 at 09:11

I am trying to find a decent email solution, there are usually 4-5 people working off 1 email address ([email protected]) ideally all the emails come into one account and can be replied to etc from there, also it would be essential for each user to be able to see what the replies have been.

Personally I dont think exchange offers this. Any other ideas?

Meritor · 5 Feb 2009 at 09:54

We use the .Mac service for my business which seems to work fine and there are about 3-4 of us running from the one mail account via iMacs, Macbooks and iPhones, not sure if it would meet your needs or not but it might be worth investigating,

M,

LeperousDust · 5 Feb 2009 at 14:02

How does IMAP fair with this in general? Probably not a solution but i'm unsure.

Hatter The Mad · 5 Feb 2009 at 14:04

Take a look at Kayako eSupport: www.kayako.com - web based, collaborative e-mail management (and other stuff)

jamoor · 5 Feb 2009 at 15:56

Hatter The Mad said:
Take a look at Kayako eSupport: www.kayako.com - web based, collaborative e-mail management (and other stuff)

I have used that and I don't really like it

jamoor · 5 Feb 2009 at 15:56

LeperousDust said:
How does IMAP fair with this in general? Probably not a solution but i'm unsure.

It's great, right up until you need to check if an email has been replied to without having to trawl a sent items folder.

PiKe · 5 Feb 2009 at 16:25

IMAP works perfectly fine for us, it even adds a little replied to flag in outlook so you dont have to look in sent items unless you want to know what a reply was.

We use hMailServer by the way if that's any help.

Andyt_uk · 5 Feb 2009 at 17:10

just setup a new user/mailbox in exchange, then just get everyone to add it as a shared mailbox in their outlook. We have tonnes of them at work