Common fob-offs & how to deal with them...

[RobinH]

Which? Magazine has run a couple of articles recently which may be of use to some people. The jist of it is as follows:

Try the manufacturer
If goods are faulty, your rights are against the retailer. Manufacturer guarantees are legally enforceable and are in addition to those against the retailer.

You caused the fault
Goods need to be fit for purpose (Sale of Goods Act). If less than 6 months old, the retailer has to prove an item isn't defective rather than you have to prove it is. I.e. if something develops a fault within 6 months it's assumed the fault existed when the item was sold unless the retailer can prove otherwise.

It's too late to complain
You have about 3-4 weks to 'reject' an item & get a refund, after that you're entitled to a repair or replacement.

Hope this helps.

 

[pcAnywhere]

Also - read up on the Sales of Goods Act

Sales of Goods Act - Fact Sheet

and read what a supplier should be doing..

DTI - Traders Guide (pdf)

 

[collisster]

Which? Magazine has run a couple of articles recently which may be of use to some people. The jist of it is as follows:

Try the manufacturer
If goods are faulty, your rights are against the retailer. Manufacturer guarantees are legally enforceable and are in addition to those against the retailer.

You caused the fault
Goods need to be fit for purpose (Sale of Goods Act). If less than 6 months old, the retailer has to prove an item isn't defective rather than you have to prove it is. I.e. if something develops a fault within 6 months it's assumed the fault existed when the item was sold unless the retailer can prove otherwise.

It's too late to complain
You have about 3-4 weks to 'reject' an item & get a refund, after that you're entitled to a repair or replacement.

I bought a miniHDD off a well known electronics store. its now playing up terribly and I took it in, the guy tested it and it worked ok, but its a fault that comes and goes. it've had it since the 29th of jan, he said it needs to be sent off for testing and they cant just give a refund because its a computer component, I just want my money back.. can I get it??

 

[KillBoY_UK]

don't forget the manufacturer has the right (forgive the spelling ) to try and repair the item before its faulty and issuing a replacement and or refund.

the other day a customer rung up (i work for a well know office superstore) and said his pc that he purcahsed a 3 to 4 months ago did a system recovery all by it self , something that is very very unlikey (us , HP did'nt beleave it) to happen but we were forced to give a new better tower because he complained to head office when it was clearly not at fault,

also Retailers are stuck between a rock and a hard place sometimes , take F-Seamems , after 30days if we the retailer try and send a laptop back for repair they just send it back to us as they want to deal with the customer directly , same sort of thing with HP official line is customer has to request an RMA number b4 returning it to us. Sundays hp laptop keyboad was broken

having to work at such a place for 2 year during uni to pay for my rig and stuff i do personaly try and give some lean way each way and if it somthing i can sort i ask the customer to bring it in and sort it. and it was for a customers sun whos GCSE's it was to try and save them time i did take it back and managed to get an RMA on the monday.

the perious thursday i did get called a stuck up little **** (is that under the no swareing rule ?) as i would'nt give a cash refund on a some sort of bag with wheels as the handle staped , she had no proof of purcashe , i did ofer a replacement same item or to purcashe items of similer value but no she though she could get a refund if she had a proof of purcashe or not which legaly is not the case. i over herd a similer agument in Game yesterday as well

my advice to peeps with who has a faluty item , attitude , don't f and swear don't be and ass about it we can help and are willing to bend break the rules in some cases.

again sorry for the spelling , and if any1 wants to work in retail i say don't it sucks low pay long hours (in my case) and u get treated badly by boss and customer alike.

My 2p there

 

[quantumisation]

http://www.overclockers.co.uk/support.php#ocuksupport

I was looking into the conditions based on another thread regarding the BFG graphics card and this link seems to specify that we should always goto the manufacturer after 28days unless they dont provide any support, in which cause we can goto overclockers for up to a year. If i am reading that correctly it means unless an item is defective within a month we goto the manufacturer always

 

[peetee]

Which? Magazine has run a couple of articles recently which may be of use to some people. The jist of it is as follows:

Try the manufacturer
If goods are faulty, your rights are against the retailer. Manufacturer guarantees are legally enforceable and are in addition to those against the retailer.

You caused the fault
Goods need to be fit for purpose (Sale of Goods Act). If less than 6 months old, the retailer has to prove an item isn't defective rather than you have to prove it is. I.e. if something develops a fault within 6 months it's assumed the fault existed when the item was sold unless the retailer can prove otherwise.

It's too late to complain
You have about 3-4 weks to 'reject' an item & get a refund, after that you're entitled to a repair or replacement.

Hope this helps.

I had a router that worked on and off, sometimes itd just completely die etc. The retailer decided they had to test it before giving me a refund, and claimed they used all the same programs as me to test it. torrents while gaming etc. Yeah right, a proper computing chain running torrents and gaming on a router. They said it ran fine with them and decided I only returned it because i wanted a different one(because id told them i wanted a refund and had already bought a replacement which happened to be a wireless-B). The manager decided to accuse me of wanting a wireless one instead, yes.. if i wanted wireless id buy a wireless-b. I never bothered going back to the store, even to pick up the router. Waste of money and time.

 

[KillBoY_UK]

I had a router that worked on and off, sometimes itd just completely die etc. The retailer decided they had to test it before giving me a refund, and claimed they used all the same programs as me to test it. torrents while gaming etc. Yeah right, a proper computing chain running torrents and gaming on a router. They said it ran fine with them and decided I only returned it because i wanted a different one(because id told them i wanted a refund and had already bought a replacement which happened to be a wireless-B). The manager decided to accuse me of wanting a wireless one instead, yes.. if i wanted wireless id buy a wireless-b. I never bothered going back to the store, even to pick up the router. Waste of money and time.

if its anything like my place they proba;y never had the time to test it properly them selfs

 

[collisster]

I bought a miniHDD off a well known electronics store. its now playing up terribly and I took it in, the guy tested it and it worked ok, but its a fault that comes and goes. it've had it since the 29th of jan, he said it needs to be sent off for testing and they cant just give a refund because its a computer component, I just want my money back.. can I get it??

please can I just go and ask for a refund ??

 

[peetee]

i got told id have to pay for it to get independently tested then theyd refund it and pay the costs if any faults were found.
To be honest, it wasnt worth the £30.
I had only bought it as a temp one, but was planning on keeping it after my one id bought online had arrived, but it was crap and constantly died so wanted a refund.
Got told also that the fact it was a cheap router meant It couldnt be expected not to crash when i was pumelling torrents through it whilst multiple computers were playing games through it too. Now thats bs if iv ever heard it