Community Fibre

oggiet · 16 Apr 2026 at 21:47

Caged said:
If it doesn't then Community Fibre support will need to clear the cached MAC address, there's no authentication on the service

I've reset it to factory settings, activated DHCP under IPv4 and left ipv6 config as disabled. Have also cloned MAC address from Linksys router and still no luck. Pulling my hair out at this point lol

jonneymendoza · 16 Apr 2026 at 23:36

oggiet said:
I've reset it to factory settings, activated DHCP under IPv4 and left ipv6 config as disabled. Have also cloned MAC address from Linksys router and still no luck. Pulling my hair out at this point lol

What does claude say?

oggiet · 16 Apr 2026 at 23:48

jonneymendoza said:
What does claude say?

I figured it out, it's actually PPPoE connections. I was trying it DHCP

Caged · 17 Apr 2026 at 01:04

Community Fibre definitely isn't PPPoE

oggiet · 17 Apr 2026 at 01:26

Caged said:
Community Fibre definitely isn't PPPoE

It is in West Sussex as they merged with Box Broadband.

Caged · 17 Apr 2026 at 09:35

Do you think that might have been useful information to open your question with

beachBOYken · 17 Apr 2026 at 10:49

We constantly get this company knocking on our door trying to sell us thier internet service, good prices but I don't like the contract length of 24months.

oggiet · 17 Apr 2026 at 11:09

Caged said:
Do you think that might have been useful information to open your question with

How was I suppose to know they use different protocol :cry:

Orcvader · 17 Apr 2026 at 11:28

beachBOYken said:
We constantly get this company knocking on our door trying to sell us thier internet service, good prices but I don't like the contract length of 24months.

They have 12 month packages on their site, although it does cost a bit more. To be fair though, a lot of ISPs with 12 month contracts are generally more expensive than their 24 month ones.

Caged · 17 Apr 2026 at 12:06

oggiet said:
How was I suppose to know they use different protocol

I can only go by what Community Fibre say on their own support pages, and my experience using them in London

Can I use my own router?

Need help for Can I use my own router?. Find here any type of help related to fibre services.

help.communityfibre.co.uk

Please note, we do not use a PPPoE connection type.

If you're a customer it would be helpful if you could create a support case and let them know that they need to update that page to explain that Box Broadband is different.

oggiet · 17 Apr 2026 at 13:32

Caged said:
I can only go by what Community Fibre say on their own support pages, and my experience using them in London

Can I use my own router?

Need help for Can I use my own router?. Find here any type of help related to fibre services.

help.communityfibre.co.uk

If you're a customer it would be helpful if you could create a support case and let them know that they need to update that page to explain that Box Broadband is different.

Yeap that's where I looked and was doing as many on the internet instructed. Only realised that it's PPPoE after I looked on their provided router.

I'll raise support ticket and let them know :cool:

fail at the internets · Sunday at 13:57

still can’t get them where I live just one road away I’d be able to annoying the value is so much better than OR