Com'on OCUK

[BUZZIN_NICE]

Just noticed now that one of Overclockers main competitors has now gone down free delivery route for member of related forum, requiring no minimum posts.

I am still in the market for a fair amount of mid to high end kit. Free delivery would just about tip me over the edge i reckon. Whats the chances OCUK?

 

[BUZZIN_NICE]

Point taken but, rather than having a direct impact on the forum, I was pointing out that it could have an effect on OCUK sales with customers that are looking to spend good money on the cheapest item. OCUK and its competitors are often quite even on price on a number of items that I've been looking at recently. Now, when you factor in delivery this can make quite an impact unless you purchase everything together.

It seems like, as long standing members you are asking for this unique 'bonus' but at the cost of OCUK losing new customers to its competitors because of this want for unique elite status. As a new member I find this rather off putting. I am a member on many forums because of interest, and a moderator too - because I choose to be, not to gain bonus' but because of interest.

I believe the same applies here. With regard to account being set up just to be used solely for the purpose of getting free delivery, that is very much the case, even now. At least mods will have less of a job hunting down 100+ poor post where people are trying to get to the point of free delivery so will just post spam. Instead you will have members that may come and read posts and post decent stuff as and when suit, possibly not post 100 things in record time but at least they may become active and valuable members. Imho, I know which I'd rather choose.

 

[BUZZIN_NICE]

So you are going to spend £1000~ and you are going to quibble over the cost of a courier to deliver all the heavy kit?

Absolutely, I've spent in the region of £400+ in the last week on gtx 480 from overclockers, coolermaster haf x from elswhere, 8 gig patriot 2000mhz ddr3 from elsewhere, lg bluray writer from elsewhere too, whilst still needs core i7 2600k, noctua nh-d14, gonna attempt some indigo extreme possibly too but ocuk do not stock it. also need p8p67 deluxe and asus xonar essence stx, antec big boy fan amongst other stuff too such as 64gb or 128gb c300 ssd and large mechanical hard disk buy still not sure which to go for.

In answer to your question I will be spending a lot of money on kit, i want that money to go on kit not delivery. I am not made of money and its not often I get the chance to spend on this level. I want the best for my cash and will always look for best price. I'm no idiot and because I want to get good kit doesnt mean I want to blow cash on getting it delivered at pay silly prices, especially when getting bit individually (such as holding out for new batch of mobos). My aim is getting the very best deal 100% of the time which I would have thought it simple common sense in the vast majority of people tbh.

 

[BUZZIN_NICE]

I'm not asking for anything, I don't think anyone is. OcUK implemented this policy after coming up with it themselves, I certainly don't remember a ton of people here saying that they wanted it. Having free delivery doesn't make me order from here either, I do that because I've not had a bad experience with them in all the times I've ordered from them.

which is exactly my point, you just stated that postage does not effect your purchase yet you do get free postage as you are a qualifier. But, as you stated you do not buy because of free delivery, you buy because you are a good loyal long time customer in all the times you've ordered from them.

Which is exactly why I said that, although free delivery may not effect you, if could effect new customers that have not had any long and loyal dealing with OCUK and are looking at this stage, for the best possible deals on kit. In this scenario it could mean these new members could go to competitors because they are unfortunate in not already experiencing the service as you have, which is shame as it could mean turning away good customers and possible good forum members.

The problem here though, is that already it seems some loyal forum members/customers here are quick to pre-judge new members. I can understand you your logic and your thoughts about new members, but I ask as a new member to judge me on post quality not quantity given the chance...

 

[BUZZIN_NICE]

Not being funny (well i am) do you think it costs OCUK the pittance they charge on delivery to get a courier to come and pick up a big box of kit and deliver it to your door?

I spent £2500 on some kit last September and i wasnt about to question the £15 it cost to have it all delivered to me. No ones making you buy the kit from different places or a few parts at a time, if you dont want to pay for delivery go to one of the places that offer free delivery or just buy it all from one place.

Well I'm sorry that you feel the need to be funny but, let me get one thing clear - i cant afford 2.5k and its no competition. If I could afford 2.5k maybe I wouldnt care less of £15, but yes I do care of £15 as to me its still a decent amount of money i'd rather have in my pocket than out of it.

Nobody makes me do anything, I never suggested that, what I am asking is for OCUK to make it easier for me to purchase my kit from here, whether it be all together or not. Clearly, your answer is one of tough FULLY STAR YOUR SWEARING PLEASE - fair enough. All I did was ask, and I believe if you dont ask you dont get.

 

[BUZZIN_NICE]

I don't pre-judge anyone I'm just disagreeing with your idea that free delivery should be made available for anyone who is a forum member. I think it would cost OcUK a lot of money as pretty much everyone would sign up, get their free delivery, and then never use their account again. As far as I know, that's not why the scheme was introduced. I may be wrong here, as I don't know the reasons behind the introduction of the free delivery, but I can imagine they are twofold - to reward long time forum members (who are invariably shop customers), and to encourage forum participation. The owner of OcUK loves these forums (for the most part I reckon ), and wants to see them grow and thrive. By offering free delivery for loyal and regular forum members, he's encouraging participation in the community, which strengthens it.

That's only my guess of course, but I used to be a mod here and that would be where I'd put my money on the reasons behind it. It's a reward and incentive for forum participation, rather than a business scheme designed to get or attract new customers.

excellent reply and one that makes sense rather than being negative and doesnt contain any flaming. Its a post highlighting that you disagree but with a perfectly good argument, of which I can fully understand from your view points.

I hope you can also look at this from my view point and see what I was trying to say.

 

[BUZZIN_NICE]

The simple fact is that something like over 90% of OcUK customers do not even post on this forum. We are but a small minority.

As for the impact on OcUK, I am sure that they have done their homework and know their market better than we do.

The forums no doubt breed loyalty, but it is a very vibrant and interesting community. I only joined myself to get some advice as I was having PC issues. Just over a year later I am still hanging around, though mostly talking drivel in General Discussion.

The forum is itself not actually paid for by the shop, it is the owner, Spie, who pays for it himself, and it is a little thankyou to regular posters.

At the end of the day, it is a free market and you can go to where is cheapest, after factoring in shipping costs. I would imagine most forum members would be doing this anyway.

I agree, I only came here to register to thank gibbo for spending my money on the gtx 480 deal, hence my newness. However I had been a lurker for a while too but felt i needed to make my presence known when i wanted to broacast my satisfaction at the deal that was on the table.

I see that there are a few sites that are in direct competition it seems and when i spotted this deal regarding shipping i wanted to see what OCUK's reaction would be because if OCUK competes in this respect and offers similar deal, I am thinking because I am already in the market for some new kit, I stand to benefit of course! lol.

But like someone said earlier, maybe we can earn free shipping another way by maybe becoming valued customers with min spends over a set period. What are peoples view on this? I'd imagine if OCUK can afford to offer free delivery to good members of the forum community, surely this would be possible to good valued and loyal customers?

PS... sorry to moderators for not fully starring my swear!... anyway, look i seem to be creating a bit of a friendly argument so already seem to be contributing! lol.

 

[BUZZIN_NICE]

nothing is free, if everyone gets free delivery the prices will simply go up...

good point i suppose, at least if your active maybe you can get the rewards of the prices of a minority rather than free postage across the board meaning higher product prices across the board to compensate.

 

[BUZZIN_NICE]

Just thought I'd share some of my thoughts on the matter. I think loyalty should be rewarded not post count. I've bought products from overclockers for nearly 10 years but don't tend to post on the forums a lot so I don't get free delivery whereas someone who possibly has never bought before gets better treatment than me. To those people saying "oh the delivery cost is nothing if you spend XYZ" its the principle of the matter not the cost. Those few pounds on delivery saved have emmotional value and can make the custmer feel a sense of loyalty.

bang on imho, just cuz i'm not a long standing member does not mean i am not a loyal customer and sometimes the postage can definately make a difference. I remember one time i drove from wolverhampton to the old store to pick up my trust 8800gtx because it served me no benefit in paying postage than it would have cost me petrol.

However dispite what you purchase you quite rightly point out that you are given more reward of posting in the forum than you are for purchasing from the shop.

Interesting me thinks lol

 

[BUZZIN_NICE]

I get the idea of free next day delivery for loyal forum members,that should always stand!!!

But maybe ocuk could implement a free delivery option for all ......... say within 5 working days

personally, long standing loyal member or not, even if i was an old timer with thousands of post, next day delivery, next week delivery i couldnt care less. free delivery is free delivery i'd be happy with whatever it was not to mention next day lolol. Begger's cant be choosers lol

 

[BUZZIN_NICE]

there i some good valid points on both sides to be honest, it seems a shame like the chap up there ^^^^ muso, he being a loyal customer for 10 years but gets jack because he isnt hugely active in posting.

i accept what the general feeling is here as to keep things as they are but in instances such as muso' maybe something could be done there?

lol, well in 3 months if the free postage offer is still on and i have my post count up maybe i'll saying the same as you lot!!! lol

 

[BUZZIN_NICE]

if you are shopping around and the only thing thats stopping you from buying from OCUK is the P&P then maybe OCUK can do without your custom. if you are going to be sooo picky about this, then chances are you will want to RMA everything when you dont get on with it or whatever.

i'm afraid this statement is wrong. i am picky about postage costs for sure, it all adds up. if this makes no difference to you how about we ask OCUK to transfer your free shipping over to me? With regards to RMA'ing everything, are you being serious, because cost of prices and delivery has got nothing at all to do with trying to RMA everything.

I for one definately do not believe in RMA'ing anything unless its faulty, i tend to do my homework first on items before buying so I already have a good idea what to expect. I suggest you hold back on being stereotypical of people just because they are enquiring about postage costs.

 

[BUZZIN_NICE]

not being horrible or rude, but i dont know of any other store that offers free delivery because you have spent X amount with them. maybe a loyalty points scheme or something on purchases would be a better idea for that side of it, so 1 point for every £1, 50 points = free delivery or £5 off. something similar to that.

good point you make there about points that could possibly work.

however there are a number of sites that do offer free delivery if you spend over a certain amount of money. is this a future possibility on bigger purchases?

 

[BUZZIN_NICE]

you were not enquiring at all, you were pretty much stomping your feet saying 'either you give me free shipping OCUK or im going somewhere else'. sorry if it offended you, but i cannot see the purpose of OCUK getting people to make accounts they will never use for the sake of saving a few quid postage. it would just ruin the forums for everyone that actually wants to use it.

i'm afraid you are wrong again... go back and re-read, i already explained i was out to look for the best possible deal as always. I was out to ask for help from OCUK to make it easy for me to buy it all from here by offering a similar deal on postage that has been offered by a competitor. No matter what, who, when... I will always look to buy the cheapest, but having said that my point is OCUK prices are good, a lot of the time, especially deal time they are better than elsewhere baring postage costs. I recognise that if postage was free it would be probably the best place to buy it all from. Hence the whole reason for my post. Thank you.

B_nice

 

[BUZZIN_NICE]

i understand that, i really do, but IF OCUK made the exception for you, because you said you would buy elsewhere, then surely it would be unfair for them not to just give free P&P to everyone. cant be having 1 rule for 1 and a different for everyone else. maybe if you had messaged or phoned OCUK direct rather than an open thread it would have been possible, but in my opinion, if they back down now and give you free P&P before you reach the desired post count, it opens up abuse from everyone that didnt get this treatment.
i did not mean it as a personal attack on you, my point was, if someone will kick up a fuss to get their own way on this, then chances are they will keep going until they feel they have made their desired savings. which in an open thread, is pretty cheeky.

i accept and appreciate what you are saying, i didnt come here to offend anyone either so apols there if i've offended anyone. I wasnt asking on an individual level to get free delivery. more along the lines i've noticed that OCUK along with another company have been competing in a lot of things this week and I am fully aware of this now more than ever as i've been monitoring prices etc like a hawk for my new build. i was suprised to see the offer of free delivery from competitor as well as the cheaper oem sany bridges and also hitachi 3tb drive last time i checked - this is how competive they are both being at this time. knowing OCUK are already bound to be aware of this i wanted to enquire about similar things that may be in the pipeline here. Lets face its, when OCUK do deals recently, they are class deals but postage can be a ball ache when comparing against such competitors and i'm sure i'd have been tempted before now if it was different.

I hope you can see my point.

 

[BUZZIN_NICE]

I think tbh guys it a case of you don't ask you don't get.

We do offer free shipping on certain orders or for certains memebers. Generally if they ask myself or one of the other members of staff. We don't have to do this but we do to reward customers.

I understand what Buzzin_nice is saying completely but he does understand that we can't allow every tom, dick and harry have free shipping as this would just get exploited.

However, if Buzzin_nice came to me with a £1000 order and asked for free shipping, of course I would give it him!

The easiest way to get any special deal or discount is to speak to one of the members of staff directly. I have my email and msn on my forum profile so their is no reason not to ask.

But I have to make it clear. Free shipping does not get given out to people just because they moan about it on a forum, as moaning gets people no where. (especially with me!)

well thats is great to know thanks, i'll build a list of what i need and talk directly with you or another member of staff, i wish i'd done this earlier and i could have included already purchased kit.

with regards to moaning, i dont feel i am moaning, sorry if i am... i just felt i was asking, and discussing, agreeing and disagreeing which is what a forum is meant to be about isnt it?

regards,

bnice

 

[BUZZIN_NICE]

tbh if op is so bothered over a small amount of money for postage then i really don't think you should be buying off the internetz at all, it is petty..........

please explain why? cuz i want the best deal? are you for real?