Company not replacing Broken monitor under warranty, options?

[firthy15]

Hey,

Posted a while ago about my monitor doing odd things, decided its broken and went through the process of trying to get hold of edge10 about getting it sorted as its still well under warranty.

After lots of emails, details of what its doing, even pictures of the monitor and numerous phone calls all we seem to be getting is excuses.

At first they said you can either send it out to us or wait for an engineer which would be a while to come to you, I thought I cant lose my monitor for 2 weeks then after 3 weeks rang them etc and apparntly they have found out they have none of these monitor in stock atm so can't send someone out.

Now this is like 3 weeks after that with me still trying just to get them to do anything all it seems to be is excuses.

Now obviously im bloody sick of this now and being stuck with a half working 24" monitor only working 1280x1024 is getting beyond a joke.

So is there any official route i can go down to sort it out and kick them into action ?

 

[focus130]

Try Consumer Direct, they will be able to give advice on what to do.

Don't know the exact legal situation but I think that the supplier has to either repair or replace the monitor in a reasonable amount of time. If they have no monitor of the same model in stock I believe they have to replace with equivalent or better.

 

[WJA96]

It depends on what the warranty says.

If it says 24hr on-site warranty (Dell Professional Range) then you should expect to get your monitor swapped out the next day.

If it says on-site then they have to come out within a reasonable timescale - I would say 3 weeks is well beyond a reasonable timescale to expect them to come out.

If it says RTB then you have to send it back.

I think the suggestion to call consumer direct is probably your best bet, as if nothing else, you can say you have taken advise about it.