Company sent me the wrong GPU - Should i keep it?

MrGrumpish · 31 Dec 2016 at 00:48

So just after Christmas i order a £250 gtx 1060 6gb from a online site *not going to name* and the image of the product on the site was a reference design with a blower style cooler, that is what i was looking for, so i brought it!

This morning i picked up my new graphics and was fairly surprised when i opened it! Inside was a Palit gtx 1060 6gb duel fan graphics card! nothing like what i ordered!

But here is the thing! Do i fight with this company to return mine and send me another one *hoping they accidentally got my order wrong* or do i just get over it and put it into my system, both cards output the same power and are pretty much identical apart from the style of cooler? they even cost the same!

One of the main things im considering is the fact that the site has TERRIBLE customer service! I've called the customer service number about 30 times today and no luck, I've emailed and no reply!

I'd be interested to see what you all think!

Thanks for reading!

Rroff · 31 Dec 2016 at 00:55

If it is their "own" brand or value line then the product image might be for "illustrative purposes" and the actual card sold whatever they've managed to get a good deal on.

I've got the Palit dual fan 1070 and no complaints so far.

MrGrumpish · 31 Dec 2016 at 00:59

Rroff said:
If it is their "own" brand or value line then the product image might be for "illustrative purposes" and the actual card sold whatever they've managed to get a good deal on.

I've got the Palit dual fan 1070 and no complaints so far.

Sadly it doesn't say anything about brands on the product page! I've read some reviews and it does seem to be a good card

What would you do in my situation? *if you dont mind me putting you on the spot*

Rroff · 31 Dec 2016 at 01:06

Depends how much I needed the blower design - I'm too impatient for returning stuff like that aslong as it isn't worse than what I ordered.

Legend · 31 Dec 2016 at 01:08

Question is, what about warranty? Are you still covered given I'm assuming you don't have proof of purchase of this SPECIFIC card, you just have receipt for one you thought you were getting?

MrGrumpish · 31 Dec 2016 at 01:08

Rroff said:
Depends how much I needed the blower design - I'm too impatient for returning stuff like that aslong as it isn't worse than what I ordered.

im the same! I cant stand the hassle of returning product!

I was looking at the blower style due to only having 1 exhaust fan in my case, its a "fairly" old prebuilt pc

MrGrumpish · 31 Dec 2016 at 01:12

Legend said:
Question is, what about warranty? Are you still covered given I'm assuming you don't have proof of purchase of this SPECIFIC card, you just have receipt for one you thought you were getting?

Im assuming ive got some kind of warranty, ive got proof of purchase but the title of the product is just NVIDIA GeForce GTX 1060 6GB Graphics Card, it doesn't specifically say Palit GTX 1060 blah blah

So i think Rroff is right, its a gtx 1060 6gb that they have got a good deal on at the moment and not the specific card i thought i was buying from the image

AiiR · 31 Dec 2016 at 02:20

You have consumer rights, use them if you're not happy.

Cyber-Mav · 31 Dec 2016 at 05:39

If the dual fan model costs more id keep it

DarkMatter · 31 Dec 2016 at 07:50

Got to be careful, if the item is as described a "NVidia GTX1060" and if the text says for illustrative purposes etc then they have given you the correct product. It just might not have been what you expected it to be...

Kirby Wurm · 31 Dec 2016 at 09:05

Personally I'd keep it but make sure that the serial number/model are noted or logged by the retailer.

peterhc · 31 Dec 2016 at 10:46

just keep it its better that ref design, and you cant sli 1060 anyway

MrGrumpish · 31 Dec 2016 at 11:05

Kirby Wurm said:
Personally I'd keep it but make sure that the serial number/model are noted or logged by the retailer.

On the order email it does have a SKU *stock keeping unit* its like a digital barcode, me personally would see that as model number

what do you think?

Griffildur · 31 Dec 2016 at 11:07

As long as you can get the proper warranty you're fine.

This being said, I would advice a bit more caution when buying GPUs. "gtx 1060" is not enough information to make an informed decision

MrGrumpish · 31 Dec 2016 at 11:08

DarkMatter said:
Got to be careful, if the item is as described a "NVidia GTX1060" and if the text says for illustrative purposes etc then they have given you the correct product. It just might not have been what you expected it to be...

Sadly i cant see anything that says illustrative purpose, ive linked below a image of the product page, let me know what you think!

https://gyazo.com/82523c39cdef0be8018667d529441bb7

MrGrumpish · 31 Dec 2016 at 11:14

Griffildur said:
As long as you can get the proper warranty you're fine.

This being said, I would advice a bit more caution when buying GPUs. "gtx 1060" is not enough information to make an informed decision

Trust me i have learnt my lesson with this one!

Rroff · 31 Dec 2016 at 11:19

MrGrumpish said:
Sadly i cant see anything that says illustrative purpose, ive linked below a image of the product page, let me know what you think!

https://gyazo.com/82523c39cdef0be8018667d529441bb7

In their T&Cs:

"Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods."

The product page doesn't really specify what you are getting other than a 6GB GTX 1060 with reference card specs. So I suspect they are just selling whatever batch of cards they can get a good deal on.

(Though you could argue that a dual fan setup is more than a slight variation from a blower fan setup :O )

Toss3 · 31 Dec 2016 at 11:31

Rroff said:
In their T&Cs:

"Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods."

The product page doesn't really specify what you are getting other than a 6GB GTX 1060 with reference card specs. So I suspect they are just selling whatever batch of cards they can get a good deal on.

(Though you could argue that a dual fan setup is more than a slight variation from a blower fan setup :O )

A slight variation is not a whole different type of cooler; reference blowers are required for tight SLI configurations for example. If you need a reference blower I'd send it back, otherwise I'd keep it as the reference blowers are usually a lot louder and worse at keeping temps in check (unless you're using a mini-ITX case or something).

MrGrumpish · 31 Dec 2016 at 11:50

Rroff said:
In their T&Cs:

"Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods."

The product page doesn't really specify what you are getting other than a 6GB GTX 1060 with reference card specs. So I suspect they are just selling whatever batch of cards they can get a good deal on.

(Though you could argue that a dual fan setup is more than a slight variation from a blower fan setup :O )

yeah i have read the t&c's and i can see the section you mean!

I will defiantly be more careful when ordering parts online

I think i will keep this card, no matter what it will be more powerful then the one i have now!

Thank you for your help

Rroff · 31 Dec 2016 at 12:04

Toss3 said:
A slight variation is not a whole different type of cooler; reference blowers are required for tight SLI configurations for example. If you need a reference blower I'd send it back, otherwise I'd keep it as the reference blowers are usually a lot louder and worse at keeping temps in check (unless you're using a mini-ITX case or something).

Yeah I don't think the tone of sarcasm quite came over on my last line - if you wanted a blower for a specific reason plenty of justification for returning it.

I dunno what its like on the 1060 but on my 1070 the Palit dual fan runs quiet and keeps temperatures easily in check - it does use a lot of aluminium for the heatsink and run of the mill plastics - which is a bit of a step down from most of my previous cards that have used plenty of copper and metal casing - but it isn't like I spend all day stroking my graphics card hah.