Complaining to the highest level....

[Heliospherez]

To cut a long story short.....

I have complained twice to a company manager about the services I have received in a specific car park (after my car was damaged in a long stay compound). Both in person - and by phone.

How can I get the address or a contact number of who is really in charge.

And the company is - McCauslands Car Parks (in Northern Ireland).

 

[Heliospherez]

On July 26th - The front bumper of my car was hit in their car parking facility by something with the exact colour of their buses (bright yellow) - The bumper had paint and scratches scored off it.

My car was left in bay 1 for me to pick up (of approx 70 bays) - just where the pick-up buses turn full circle (with my front bumper in their turning circle)

I was told upon phoning them the following morning - that their CCTV doesn't cover that area, that I could bring the car down for inspection (if I phoned them before my recent holiday), or book it in again for this holiday, so their mechanics/garage could fix any issues and a parking charge would be waivered. It's £44 to book on the day (£34 on the internet).

When I went to pick my car up today, nothing had been fixed, the original scratches were still there, and gave me a 'reduced' booking price of £34 - even though this is the price I would have booked it in at -nothing fixed from my original damage, no free parking, no explanation

 

[Heliospherez]

Thats all very well, but at the end of the day - If their customer service is rubbish - their business will undoutably fail.

And at the end of the day, they are supposed to be the best - of 8 long stay car parks there - so you would expect their Customer service to be resonable. They are at least £10 more per week than all the competition. And I have used them more than 20 times over the last 10 years. The last thing I expected was my motor to get hit in a car park where someone else parks it.

If I gave you the whole run down of my phone calls to them and the complete picture of what was discussed, you would understand why it's a big issue for me.