complaints.com get personal info removed?

[unwashed potato!]

mum just googled my name and found a complaint about me on complaint.com, which although is so stupid, has very personal information about me, one being my exact home address which i want removed but i cannot see any way to do that.

hoping someone knows about this as i'd like to atleast get the address removed asap.

if you have to know why they are complaining i will post but it's not exaclty needed.

 

[unwashed potato!]

ha you found me, good detective skills.

ok i explain. So stupid, bascially pretty much ad made most of the site, finally comes to her going to pay me but just before i decide time for a proper email rather then hotmail, tell her it is changing and to email there from then on. week later get nothing, start forgetting about her as i had other work to be done, month later remember her think weird get not one email from her, check hotmail and got like 10 saying she will complain blah blah blah and she thinks im going to sell the site on. i didn't bother emailing back as she was rather rude in the emails and the amount i was getting paid (£60 minus taxs) wasn't worth the bother and i figured she can find someone else for triple price if she going to be rude.

anyway whats really stupid is that this is just before payment, not after but before payment so in "ignoring" her emails i gained nothing but infact lost £60. and also she thinks the i'm selling on the idea but it obviously hasn't been done as the name isn't up so at most i could have "re" sold the website though i could have done that pretty much anyway, without text of course, as the site is my design just her text, which she copied btw.

so silly i spent a while doing the site, then just before she pays i "ignore" her and resell it which i could have done anyway. Not like her idea was unique just a laundry company which is set up by using an online form.

never finished it in the end either and as a result was never put up on my old portfolio website which is why i did it so cheap which makes the situation even more stupid.

So anyway back on topic, anyone know how i can atleast get the address remove,d but even better whole thing, rather stupid people can post any information they want and i have no way of stopping it.

 

[unwashed potato!]

http://forums.overclockers.co.uk/showthread.php?t=17741916 same guy?

nope differnt guy, similiarish situation though have to say though in the end both cases are not my fault just communication issues and as they say you live and learn

Well, you could email them - their address is [email protected]. Alternatively, their phone number is +1 630 245 0000.

As the site is owned by an American company, and the servers are based in the US too, I'd go for the softly-softly approach rather than taking the Perry Mason approach. The Americans don't have a great track record when it comes to data privacy.

reasding there terms it says they don't investigate whether the situation is true or not and don't censor anything.

 

[unwashed potato!]

could always explain and offer her the site for £120 due to her disclosing personal information about you etc or some other bs

nah deleted the files a while back after a cleanup of pc iirc, plus as said in the post a few above, she was very rude and angry so didn't want to make the site after that and cut any further communication with her. I'm going to email her if i have her email and see what she says.

even if i offer that she wouldn't accept as it's double price and would not remove the information form the site.

[edit]

dang haven't got her email. over last 6 months i have made 5 sites for people not family/friend of friends related and had problems with 3 so glad im doing this when young and learning all the mistakes which can go wrong. I'm really not a bad person btw trying to do dodgy stuff or anything, just i guess i need to get things clear when working for a customer over the internet

 

[unwashed potato!]

you dont exactly cover yourself in glory in that thread do you.... i agree with icraig's interpretation of it....

i dont know the details but i have a funny feeling that the complaint might be justified

fair enough, many people had differnt views in that thread and i appreciated them all, as i have said i learnt form my mistakes and it's obvious i need to have these things in writing in some way before any work starts.

From seeing both sides of this situation do you not think that i haven't actually done anything wrong except not rechecking an old email address after i stopped using it?

 

[unwashed potato!]

whip up a dudd solicitors email and send her it saying you are requesting that she remove the slander etc from the website or civil actions will be taken against her, as shs is accusing you of doing something you did infact never do. Or breaching data protection by posting your info up there? Something to scare the woman, shes a laundrette, 'ardly gunna be up to date on IT laws.

i wish i had the english skills to make an email sound as though it came from a real solicitor, must be all that code writting making me forget real english plus i don't have her email anyway. just searched and can't find a website for her either so can't see how i can contact her. If the information can't be removed in a simple way would it be worth speaking to someone about it ie. a solicitor? i will speak to the mother of myself tomorrow and see what she says i guess

 

[unwashed potato!]

may want to contact the isp actually yea, they might word an email for you to req it gets taken down.
Could also send an email from fake account requesting that they take the information down as they live at the address on the website and have started receiving nasty mail meant for you, who doesnt live there?

ooo good idea, if nothing else works guess thats a last resort. thanks everyone, best be going to bed now, will post back with whats happening.

hrmm option to mark complaint as inappropriate?

clicked it a few times but nothing really happens, just says they will look into it though what they'll look into i don't know as i can't put any information in when clicknig it and in there terms they say they don't censor information so they will look and surely just repeat there terms.

 

[unwashed potato!]

What? Do you have any idea how easy it is to miss e-mail address updates? When you change your e-mail address it is your responsiblity to oversee the transition to the new adderss. I have an old (now spam baesd) e-mail address from 6 years ago i still use because occasional, relevant e-mails still go to it (old friends lost contact with, etc).

Regardless, the women was the client paying for his services. Its the same as if you bought something off eBay, the item never arrives and the seller never responds to your questioning because mid-transaction he changed his listed e-mail and you are still using his old one. That is the sellers fault not the buyers. If you cant see that, shame on you.

oh i agree with you, i was stupid not to recheck my old email address straight away but tbh just not rechecking an old email address doesn't really deserve to have the information posted there so therefore would like it removed. i was providing a service for this woman at a great price which although didn't get finished it again didn't deserve wha tshe has done, can you see why once i reaslised she had been emailing the old account i wasn't that bothered because of her attitude towards me?

Also yeah my home address was posted online but that my choice not hers if i want the exact address online, guildford is ok but the exact address? i put that information tehre when i was 17/ just turning 18 and had seen it on other sites, i quickly decided to remove it so yeah it was for a short while posted there but not anymore.

As i said i did think after a week about what had happened to payment but i was very busy and you're not exactly in the place to judge if i had time to think about what had happened, for all you know i had my dad die one day and brother commit suicide the next, do you really think i shoud have been checking my old email address even though i did write saying it had changed and yes everyone else was sending the email to the correct place?

MrMoonX: my road is alright, just to get out of my road you have to go to the dodgy areas. where about are you?

 

[unwashed potato!]

It seems anyone can do it and, unfortunately, anyone does..

you mean to tell me you would expect a business (espcially one run by an 18 year old which she knew) to be 100% perfect and never ever have problems? surely this is common, non paying customers, customer disagreing over something, im just posting it online as im new to this and need to learn how these things work.

At the end of it all though i have never actually done anything bad like she thinks, just a bit of problems with emails but that it, hardly justifies what has been said though i understand why someone like her may think what she thinks, could have been worse though i could have called her a Cee U Next Tuesday you know who you are

 

[unwashed potato!]

...

i ignored as at the time of reading her emails it was already too late by quite a while and because of her attitude, rudeness, anger, i decided i dont want to have any more communication with her. i dont understand the exaggeration of time i waited though?

Yeah exactly i knew problems happen alll the time, im greatful for things like this as it does teach me what not to do in a business, which ok in this situation is common sense to recheck an old email address but as i have said your not exactly in a place to judge how able i was to check old email accounts.

Anyway i have sent a message to what i hope is her email account using there online form, wait and see what happens. im not expecting much from how angry she was in the emails before, just hope she has half a brain and can see what she has said actually makes no sense as i could have done that all fine after making the site for her and getting payment anyway.

 

[unwashed potato!]

Explain the situation
Apologise
Offer the product for free
Move on

I cba to explain this in more detail, but if you go about it in the right way, there is a good chance she would retract those comments from complaints.com without you ever having to ask her, or them to do. The key is to realise your mistakes, make right as best you can, then move on.

good idea, will do that and see what she says. I haven't actually made contact contact with her, just said can you email me so we can talk and get the situation dealt with.