Computer is stuttering on startup

LillyBee

LillyBee

LillyBee

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Joined
13 Jan 2020
Posts
5
Hello,

This is my first post, the issue isn't pressing as there is a temporary fix, but I'd still like to know what's going on and why I can't seem to fix it.

At the beginning of the year I built a new PC, it's not ever 2 weeks old yet and I bought all components from Overclockers, however, every time I start the PC up after it has been powered down for a while it starts to stutter in audio and video, as well as this the internet is much slower and things take longer to load up. The temporary fix is that when i restart my PC, it fixes it straight away, no more issues. I just don't understand why it's a problem the first time I start up my PC and not when I restart. I have also found that after about 15-20 minutes the stuttering disappears on its own.

I have double checked Windows and all my Drivers are up to date. I have run a defrag on my SSD and HDD, but this still hasn't fixed the issue. I've started the PC up with only base software and it still hasn't worked. I can only check to see if it's fixed once a day, because as I said restarting fixes the issue. I don't want to have to restart every time I turn my PC on and I also don't want there to be an underlying issue that may just get worse as time passes.

I will be doing a Hard Drive check by unplugging it and seeing if the issue goes away today before turning it on. But if that doesn't work, tomorrow and the day after I will be checking the RAM. As I said I can only troubleshoot once a day because restarting fixes the issue.

So any ideas of what it could be that I can check after Hard drive and RAM would be appreciated. I'm not completely computer savvy, only enough to get me by, so explanations with suggestions so I can understand why you think something would be causing it would be very helpful. Thank you.

Any help would be great appreciated. Below is the hardware for my PC.

Asus ROG Crosshair VII Hero Wi-Fi DDR4 X570 Chipset (I use Ethernet, the Wi-Fi antenna isn't plugged in)

Corsair Dominator Platinum 2x16GB

Corsair ML120 Pro Triple Pack

EVGA GeForce RTX 2080 Super 8192MB GDDR6

Corsair RMx750 Power Supply

Seagate Firecuda 2TB M.2 SSD (Has the Operating System and games installed on)

Seagate 2TB Baracuda HDD (Has nothing on it currently)

Corsair Hydro Series H100i Pro Performance Liquid Cooler

AMD Ryzen 9 3900X Twelve Core 4.6Hz
 
Hello
Have you checked the CPU usage in Task Manager when it does this? It could be something running in the background which could hog system resources without your knowledge or permission for that matter. to bring up task manager. press the CTRL, ALT & delete keys at the same time & will show up on your screen.
 
I do have a performance monitoring software that lets me know all of that, and I double checked it on task manager. The CPU when I'm not doing anything stays at around 1/2% my disk drive is normally at 0%, my RAM hovers around 12% and GPU at 0% unless I run a game. The highest my CPU has gotten is 53% and that was running Call of Duty: Modern Warfare, which is a CPU intensive game (One if the reasons I went for an AMD CPU)
 
Possibly Power Plans?
I would suggest to install latest drivers from AMD, rather than the ones provided by Windows Update or motherboard's manufacturer.
Try and use HWINFO and check the M.2 temperature.
Also make sure the RAM is running at the correct timings.
 
Try starting in safe mode a few times, if no problem then probably some software working in background, could even be something like windows update.

Worth also running something like malewarebytes.
 
I really appreciate all the responses thank you for the help. I'll try the stuff I understand.

As I said, I only know enough to get me by, so half of what was said I have absolutely no idea how to do any of that.

I don't know what Power Plans mean to be able to answer your question. I have updated all drivers on my PC everything is up to date.

What is HWINFO and how do I check the M.2 temperature?
I also have no idea how to check the timings on the RAM to check if they are correct.

I forgot to mention I pay for Antivirus and Malware software to make sure I don't get any, a bad experience has made me overly cautious.

How do I check the dram voltage? It was never a problem on my previous PC to have 32gb of RAM
 
LillyBee said:
I really appreciate all the responses thank you for the help. I'll try the stuff I understand.

As I said, I only know enough to get me by, so half of what was said I have absolutely no idea how to do any of that.

I don't know what Power Plans mean to be able to answer your question. I have updated all drivers on my PC everything is up to date.

What is HWINFO and how do I check the M.2 temperature?
I also have no idea how to check the timings on the RAM to check if they are correct.

I forgot to mention I pay for Antivirus and Malware software to make sure I don't get any, a bad experience has made me overly cautious.

How do I check the dram voltage? It was never a problem on my previous PC to have 32gb of RAM
Click to expand...

Here's a guide for safe mode.

https://support.avira.com/hc/en-us/articles/360002870214-How-do-I-boot-Windows-10-in-Safe-Mode-
 
Hwinfo is a software that gives detailed information about your hardware including temperatures
Your M2 temperature should be in it
If your ram is set to xmp I would leave more ram voltage or messing with timings for now
Power plans can be found in control panel
AMD balanced plan can be downloaded far as I remember
Task manager can be used to disable unneeded start up stuff
 
Hello again all. So I've done a bit more trouble shooting and also found now that I get BSOD, I've looked into the dump file for it, but I can't make any sense of it. I've also found another person who had the issue as well with videos explaining of what is happening.

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffde06449a9040, The thread currently holding on to the Pnp lock.
Arg4: ffffdb80e66618e0, nt!TRIAGE_9F_PNP on Win7 and higher

Debugging Details:
------------------

Implicit thread is now ffffde06`449a9040
Unable to load image \SystemRoot\System32\drivers\amd_xata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amd_xata.sys

KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

DUMP_TYPE:  2

BUGCHECK_P1: 4

BUGCHECK_P2: 12c

BUGCHECK_P3: ffffde06449a9040

BUGCHECK_P4: ffffdb80e66618e0

DRVPOWERSTATE_SUBCODE:  4

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  f525018

MODULE_NAME: pci

FAULTING_MODULE: fffff8002ac40000 pci

CPU_COUNT: 18

CPU_MHZ: ed1

CPU_VENDOR:  AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 71

CPU_STEPPING: 0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

ANALYSIS_SESSION_HOST:  DESKTOP-JHFE37C

ANALYSIS_SESSION_TIME:  01-18-2020 16:05:20.0067

ANALYSIS_VERSION: 10.0.18362.1 x86fre

BAD_STACK_POINTER:  ffffdb80e66618a8

STACK_TEXT:
ffffdb80`e66618a8 fffff800`2629f2d6 : 00000000`0000009f 00000000`00000004 00000000`0000012c ffffde06`449a9040 : nt!KeBugCheckEx
ffffdb80`e66618b0 fffff800`265af946 : ffffdb80`e6661b10 00000000`00000084 fffff800`2454d800 00000000`00000001 : nt!PnpBugcheckPowerTimeout+0x76
ffffdb80`e6661910 fffff800`2606ba89 : ffffdb80`e753a330 00000153`b1b34d6c 00000001`00000002 ffffde06`3e4d7010 : nt!PopBuildDeviceNotifyListWatchdog+0x16
ffffdb80`e6661940 fffff800`2606a7e9 : 00000000`00000000 00000000`00989680 00000000`0054ec6c 00000000`00000084 : nt!KiProcessExpiredTimerList+0x169
ffffdb80`e6661a30 fffff800`261c5024 : ffffffff`00000000 ffffca01`bc1c8180 ffffca01`bc1d9640 ffffde06`4195f080 : nt!KiRetireDpcList+0x4e9
ffffdb80`e6661c60 00000000`00000000 : ffffdb80`e6662000 ffffdb80`e665c000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x84


THREAD_SHA1_HASH_MOD_FUNC:  0efaf37e6601d7f65db9dbe50a219f0403a414f7

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  d129f84982389b6a6b66dde2f65d6511cbf30745

THREAD_SHA1_HASH_MOD:  ee8fcf1fb60cb6e3e2f60ddbed2ec02b5748a693

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  10.0.18362.592

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  0x9F_4_amd_sata_STACKPTR_ERROR_IMAGE_pci.sys

BUCKET_ID:  0x9F_4_amd_sata_STACKPTR_ERROR_IMAGE_pci.sys

PRIMARY_PROBLEM_CLASS:  0x9F_4_amd_sata_STACKPTR_ERROR_IMAGE_pci.sys

TARGET_TIME:  2020-01-18T14:55:12.000Z

OSBUILD:  18362

OSSERVICEPACK:  535

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID:  0

OSBUILD_TIMESTAMP:  1980-01-11 15:53:20

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  fd2

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x9f_4_amd_sata_stackptr_error_image_pci.sys

FAILURE_ID_HASH:  {15e29c45-2cf8-a37e-bebc-d0c20c6b9de8}

Followup:     MachineOwner
---------

If anyone can explain what this means or why it's happening that would be really helpful. I think what ever is happening here is causing my issues.

Her'es the page of the person who has the same issue, it's in google translate

https://translate.google.com/transl...onu/driver_power_state_failure-hatasi.764868/
 
Last edited:
The error is saying a disk drive using amd_xsata driver is not responding. Probably not recovering from sleep correctly. You say the PC is new but did you ever install the AMD chipset drivers?

Install the latest AMD Chipset drivers if not. Unplug the Seagate HDD and any other Sata drives. Disable Fast Startup. Make sure you haven't enabled Raid in the bios or something along those lines.

Check which M.2 slot is in use. You could try changing it. You could also try forcing the PCI Express Bus version to 3.0 instead of 4 in your bios. You could also try disabling C-state power saving in the bios too.
 
Last edited:
So here's an update. I've checked a couple of things and for the time being it seems to have fixed the main issues. But I don't want to jump the gun and say it's fixed just yet. However I do want to post my solution just incase someone has a similar issue.

So when I was checking the Minidump files I looked into more detail about the Driver Power State Failure and I found these two websites that really helped me out:
https://www.tenforums.com/tutorials/5558-windbg-basics-debugging-crash-dumps-windows-10-a.html#1C
(This one helped me analyze and read the Dumfiles tof ind out more information about what was going wrong)
https://windowsreport.com/driver-power-state-failure-windows-8-1-windows-10/
(This one helped me do a scan of the system and fix any corrupted files, I used Step 3 which I'll copy and paste incase the website removes it's information which I know can sometimes happen)

Code: 
Solution 3 – Perform an SFC scan
If you’re getting Driver Power State Failure message, you might be able to solve it by performing an SFC scan.

According to users, this problem is caused by file corruption, and in order to fix it you just need to perform an SFC scan. To do that, follow these steps:

Press Windows Key + X to open Win + X menu and choose Command Prompt (Admin) from the list. If Command Prompt isn’t available, select PowerShell (Admin) instead.
Driver Power State Failure Nvidia
When Command Prompt opens, enter sfc /scannow and press Enter to run it.
The scanning process will now start. Keep in mind that SFC scan can take about 10 minutes, so don’t interrupt it.
If you can’t run SFC scan, or if the scan can’t fix the problem, users are recommending to use DISM scan instead. To do that, follow these steps:

Open Command Prompt as administrator.
Run the following commands:
DISM.exe /Online /Cleanup-image /scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
After running both commands, check if the problem is resolved.
If you were unable to run SFC scan before, be sure to run it after the DISM scan is completed. Once you run both scans, the problem should be completely resolved and the error message will stop appearing.

Then I double checked my AMD chipset drivers using the Armoury Crate that was installed when the system detected the Motherboard I was using. It said that my AMD chipset was up to date but said the audio driver was not, so I updated that too (I honestly thought I'd done this already through Driver Booster 7, but I guess it can miss some things so it's worth double checking each driver yourself) So I updated that, restarted and everything seems to have been fixed. So fingers crossed it has. I'll update again in a day or two, to see if things are still going okay.

Thank you again for all the help.
 
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