Computer literacy is still a huge problem

Phate said:
On the contrary, one of the best experiences I've had was contracting for 6 weeks in a company run almost entirely by deaf people.

Anyway, my input to the thread - I think a huge problem is some IT support staffs attitude towards people lacking computer literacy.

I've had people on the phone for their standard weekly password reset, they might not 'get' IT - but does that make them stupid? No. They just excel at other areas which would make us IT staff look stupid if we tried to do.

Yeah some people are just uninterested and blame computers for every single problem because they don't have an answer otherwise, but thats more ignorance in my opinion. I have no problems explaining, sitting and talking through or helping someone for the 1000th time if it makes their day a little bit easier or better and they're willing to listen and be taught. Thats the gold stuff in IT Support. You walk away and they feel like you're a hero and you know you've done everything you can.

Bit of patience never hurt anyone.
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Good man, and well said. :)
 
SixTwoSix said:
I'm shocked how many people don't know that within windows, if you hold the Alt key and then press F4 you get a prompt which will have a solution for virtually any problem you're experiencing.
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:D

Somebody got me with this when I was watching the BF1 livestream.

"How do I change the resolution?"

"Alt + f4"

*Browser disappears*
 
Phate said:
On the contrary, one of the best experiences I've had was contracting for 6 weeks in a company run almost entirely by deaf people.

Anyway, my input to the thread - I think a huge problem is some IT support staffs attitude towards people lacking computer literacy.

I've had people on the phone for their standard weekly password reset, they might not 'get' IT - but does that make them stupid? No. They just excel at other areas which would make us IT staff look stupid if we tried to do.

Yeah some people are just uninterested and blame computers for every single problem because they don't have an answer otherwise, but thats more ignorance in my opinion. I have no problems explaining, sitting and talking through or helping someone for the 1000th time if it makes their day a little bit easier or better and they're willing to listen and be taught. Thats the gold stuff in IT Support. You walk away and they feel like you're a hero and you know you've done everything you can.

Bit of patience never hurt anyone.
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wtf?! who let an adult comment in this thread! ;)

my companys head sales rep is completely and utterly inept at anything remotely IT to the extent he can barely even type out an email on his phone, he is the bane of my life and there are times I could merrily punch him in the throat - but he could sell snow to an eskimo, where as I couldn't give water away to someone in the desert. we can't all excel at everything in life.

by the sounds of some of the folks on here they need to seriously consider a career change if they're getting so upset about Suzy in Admin not being able to put a filter on her excel sheet or remember her password
 
Thekwango said:
by the sounds of some of the folks on here they need to seriously consider a career change if they're getting so upset about Suzy in Admin not being able to put a filter on her excel sheet or remember her password
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No wonder people are scared of the end result if shouting/screaming at them because they've made the same mistakes. Learning is supposed to be fun no matter how easy or hard it may be.
 
Phate said:
On the contrary, one of the best experiences I've had was contracting for 6 weeks in a company run almost entirely by deaf people.

Anyway, my input to the thread - I think a huge problem is some IT support staffs attitude towards people lacking computer literacy.

I've had people on the phone for their standard weekly password reset, they might not 'get' IT - but does that make them stupid? No. They just excel at other areas which would make us IT staff look stupid if we tried to do.

Yeah some people are just uninterested and blame computers for every single problem because they don't have an answer otherwise, but thats more ignorance in my opinion. I have no problems explaining, sitting and talking through or helping someone for the 1000th time if it makes their day a little bit easier or better and they're willing to listen and be taught. Thats the gold stuff in IT Support. You walk away and they feel like you're a hero and you know you've done everything you can.

Bit of patience never hurt anyone.
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Would love to hear if you still have this opinion when the person's job is data entry into Excel, and you are helping them everyday with the exact same issues each time where part of the job requirement was proficiency with Excel... :p
 
Gzero said:
Would love to hear if you still have this opinion when the person's job is data entry into Excel, and you are helping them everyday with the exact same issues each time where part of the job requirement was proficiency with Excel... :p
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HRs fault for them getting through the interview process.

Although depending on what your job is I'd just suck it up or find a way of automating it for them and offering it to HR for a price :D.
 
Mynight said:
HRs fault for them getting through the interview process.

Although depending on what your job is I'd just suck it up or find a way of automating it for them and offering it to HR for a price :D.
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Yeah, I would just highlight I feel x is wasting my time as you would in any other role. BUT NOT PHATE! He wants to wear that cape! :p
 
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