Computer restarts after login - Windows XP Pro

Benh89 · 11 Aug 2011 at 12:03

One of my Dad's work computers is restarting within a minute of logging into Windows (XP Pro 32-bit). I've disabled automatic restarts and the following is a sample of the BSOD that showed up:

...

STOP: 0x0000008E (0xC0000005, 0xBF88E8BB, 0xA739AC28, 0x00000000)

win32k.sys - address BF88E8BB base at BF800000, Datestamp 4de797d3

...

I'm no expert, but that looks like the most important text from the BSOD.

I cannot start in Safe Mode either. It seems the system gets hooked up on "eubakup.sys".

The only recent software changes were replacing Kaspersky Internet Security 2012 with a trial of Bitdefender Total Security 2012 and some Microsoft updates which came through yesterday. They both installed without any problems, although the computer has been a little slugish since Bitdefender was installed (probably down to it scanning everything to determine what files are safe).

I found the following link to the potential cause and solution: http://icrontic.com/forum/showthread.php?t=50966

I will run Memtest soon to check the ram.

Any help would be appreciated as I'm going to get it in the neck as I'm the one who built the PC.

Thanks in advance,

Ben.

theheyes · 11 Aug 2011 at 12:12

Funny you should mention antivirus as this was the first thing that came to mind after reading your first sentence. Considering you can't get into safe mode, it might be worth trying a repair install but I've had mixed results with this.

Benh89 · 11 Aug 2011 at 12:20

That will probably be my next course of action after memtest has completed at least one pass.

Benh89 · 11 Aug 2011 at 15:11

After 2 passes, memtest86 shows the ram is ok. Trying to follow Symantec's guide for detecting and removing the trojan as described in the article I posted above. I used the recovery console to try and locate specific files that the trojan creates, but cannot find them :confused:

Can I run a full virus scan using Bitdefender from within the recovery console? Should I plug the drive into another computer and use it's antivirus software to scan it? If it's a virus, do I run the risk of infecting another computer by doing so?