Computer restarts when playing games

[Jive-Zombie]

Hi guys,

I bought this new (built to order) system recently.

AMD Ryzen 5 7600 Six Core 5.10GHz
Asus Radeon RX 6500 XT Dual OC 4GB
Asus TUF Gaming B650-Plus WIFI
Kingston FURY Beast EXPO 32GB (2x16GB) PC5-44800C36 5600MHz

I've been fiddling with my chipset and graphics drivers to fix this issue since it arrived.

Just wondering if you guys can help?

Thanks in advance.

 

[Jive-Zombie]

My advice is first check the event viewer for errors/warnings around the times your system is crashing and keep records with photos or copies of the events. Also, try to get video evidence of the crashes whilst you're using the system. Pick a game that crashes consistently.

Then let OCUK deal with it. You could be chasing your tail for days and it might never get sorted.

Thanks for replying.

I've been going back and forth between all sorts of things. Event viewer didn't help at first but that's because I didn't know what I was doing.

When I got the pc I did windows updates and it installed a driver which was for the amd gpio controller. I found out that driver (2.2.0.121) was from 2019.

I rolled it back to find the previously installed one was dated 2017.

Last night I decided to try the installer myself and just updated that single driver and it seems ok so far. Played a game and it was ok. Even the fan I heard reduced itself within minutes.

 

[Jive-Zombie]

Update.

I've tidied up my op and also wanted to mention the fan was fine (might have been imagining it ) but sadly I've had the restart issue again.

How do you guys manage your chipset and graphics drivers? Also what do you recommend for installing/uninstalling?

Are there any good combo's of older drivers I could use maybe?

Note: The current drivers I have were all setup by oc. All through device manager I think.

 

[Jive-Zombie]

This sounds more like a power issue to me. What make and model PSU is fitted in this pc? If this was from OCUK chances are it's a crappy Kolink. Have you checked all power connectors to ensure that none have come loose in transit?

Thanks for replying. Just reading the info in your post was a relief. I've had it a month now and all it's done is stress me out.

You're right it's a kolink classic power 700w bronze rated. I'm not sure anything's loose but I think I'll have to give it a proper check.

Should I use cpu-z for better information about bios? I looked at it using windows system information the other day and it says smbios 3.5.

Thinking about everything now (after buying) I wish I had done more research before checkout. I didn't change anything in the build options and the only reason I started doubting anything was because of the difficulty I've had.

 

[Jive-Zombie]

Hi guys,

Sorry I haven't been able to update you recently... Everything crapped itself wednesday night. I messed around too much and tried a system restore to undo some changes I made and it ended up corrupting windows.

The system restarted after system restore finished and then I had multiple blue screens followed by a message saying windows needed to be repaired and could not boot.

I have no disc or usb. Even if I reinstalled myself I wouldn't know what to do after getting to desktop.

 

[Jive-Zombie]

Update. I ended up refunding the system.

OcUK told me the root of the issue was caused by having the system plugged into an extension lead.

I use a surge protected extension lead (powerstrip). I plug that into the wall and then have a 5m cable that I run to where my computer is.

It has 4 sockets and I use 3 of them. I plug my computer, monitor and speakers into that.

What should I do if I buy something in the future?

 

[Jive-Zombie]

I'd get another computer, plug it into the wall with nothing in the way and then if that works, start your daisy chain again until you know what fails.

It may fail for a good reason like being overloaded. Or maybe it's not as it should be.

I'm using my previous system now. I have everything connected in the same way as before and this one is fine. Had this one nearly 5 years.

Did OCUK come out and test the extension lead and your power delivery ? If they did not then they are talking total garbage. It is a possibility that the extension lead was causing an issue but if it was not tested then it is not proven. I have another theory that is equally as valid as the untested cable ... ALIENS ...no Scrap that JESUS did it..... or it was a weaponised DOJ.

Another thing OcUK said was that newer computers use more power now because of new hardware developments. I wasn't sure if that was right though.

I saw a video on youtube about the gpu. They called it a laptop card. I only came across that video because I went mad searching for info while I was trying to fix the system issues.

I'll be doing a good bit of research before I try again. I even thought about building one myself but I'm not sure.

Occasionally might down to:

-Driver fault (display or even network) - more often this is simply due to the display driver being one of the most real time intensive parts of the system so where underlying faults manifest but not necessarily caused by the driver.
-Failing GPU core (unusual on a new system).
-Conflict between running software which accesses the GPU i.e. some combinations of game, overlay, web-browser with hardware rendering enabled, etc. can cause restarts in rare instance.

I had some messages above about the PSU being terrible. It was a bronze rated kolink classic power 700w.

Also I checked the chipset drivers OcUK installed and a couple of those were way out of date. I don't know if anything else was out of date. I didn't get a chance to check bios version which was also recommended above.

It says OcUK build and test everything before shipping but I'm not sure the drivers were up to date or double checked before they sent it.