Computer running very slow-pls help

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Hi,
My neighbour is having problems with her computer. When she computer gets to the Windows desktop and she clicks on an icon- it takes ages for the program to start. The computer just seems to grind to a halt.

Any idea what could be causing this? The computer is only one year old.

The guy she bought is from say's it could be a virus or it could be the hard disk. He is going to charge her £50 to get rid of a virus and £100 if it's the hard disk.
 
Hi,

Can't reinstall Windows because the guy she bought it from did not give her Windows XP disks.

Tried to run an anti virus program,but it took so long for it to load,I decided to give up.

It was an ex university lecturer she bought the computer from.
 
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