Computer to Fix

[rctneil]

Hey,

Just at someones houseto trying to fix their computer. The symptoms are:

XP:

Reverted to classic theme,
nothing showing in device manager
USB pen drives are not recognised therefore not able to be used
cannot connect to the net.

Running full malwarebytes scan now.

Any suggestions?

Neil

 

[rctneil]

Right, I aborted the Malwarebytes scan and brought the pc home to check out. Just turning on into Safe Mode then will run Malwarebytes on a full scan. Will post results here.

Will check that normal startup is selected.

Another problem it has is that sometimes when it's turned on. The XP splash screen shows with the blue loading bar but it just freezes.