Computer turns itself off after a few seconds

[Chubwoofer]

Hi all,

I recently purchased a new PC from OCUK which arrived yesterday. Everything was working great! Today I went to boot up Assassin's Creed Odyssey for the first time to give my new machine a real test! But... it went to black screen and I had to resort to turning the PC off. Then, when I tried to turn it back on again, it starts to boot up, some (not all) lights come on, the fans come on, but then it cuts power and then tries to boot again (stuck in an endless loop of this...)

Any ideas what could be the issue here?

Spec:

Cable: Alaska PWM fan splitter
Case: Phanteks Enthoo Evolv X digital midi tower glass gaming case
Fan: 2 x system build fan - noise blocker blacksilent pro fan PLPS - 120mm PWM (SI)
Graphics Card: Asus GeForce RTX 2080Ti Dual OC 11264MB GDDR6 PCI-Express Graphics Card
Heatsink: asetek 240mm 670LT Thick Radiator, premium retention kit
Memory: Gigabyte Aorus RGB 16GB (2x8GB) DDR4
Motherboard: Gigabyte Z390 Aorus Pro Intel Z390 (Socket 1151) DDR4 ATX Motherboard
Power Supply: Kolink Continuum 1050W 80 plus platinum modular power supply
Processor: Intel core i9-990K 3.6GHz
Windows 10 Home
Samsung 970 EVO Polaris 2TB SSD
SEAGATE 3TB BarraCuda HD

Cheers

 

[EsaT]

Trying to boot with only integrated GPU would be one thing to try to bracket cause.
(in case graphics card died)

After that minimum parts (all drives and other DIMM removed) to see if you can get it POST to BIOS.

If you aren't familiar (likely because of taking pre-assembled PC) with working with PC parts always disconnect PSU from the wall before doing anything to parts.
Though if you have no idea what parts of the PC are, then it would be better if someone more knowledgeable did that.

 

[flea.rider]

phone them .. get them to sort it ? if it's only a few days old and they built it .. it's there problem

 

[hlennie]

I would be a well miffed. U think they would test a few games on these systems

 

[andy_mk3]

Contact OcUK via OcUK Customer Service they will take you through their diagnosis procedures or arrange the appropriate repair.