Just jumped off the phone from Apple where they've confirmed I'll be getting a replacement phone for my iphone5 as a faults occurred with the charging point.
Now they confirmed I'll be getting a replacement and when I asked if it would be a new phone I was told along the lines of "the phone will meet Apples standards and be like for like with your current phone". So in essence a refurbished model?
Now I'm still in my first years warranty (by 11days phew!) so I'm happy with the service so far. But as I'm still in the first 12months - can I ask for a new phone? or will I be stuck with whatever they class as meeting Apple standards?
Cheer's
p.s I bought my phone via Tmobile on contract but have so far only dealt directly with Apple.
Now they confirmed I'll be getting a replacement and when I asked if it would be a new phone I was told along the lines of "the phone will meet Apples standards and be like for like with your current phone". So in essence a refurbished model?
Now I'm still in my first years warranty (by 11days phew!) so I'm happy with the service so far. But as I'm still in the first 12months - can I ask for a new phone? or will I be stuck with whatever they class as meeting Apple standards?
Cheer's
p.s I bought my phone via Tmobile on contract but have so far only dealt directly with Apple.