Constant crashing - need advice

[noahreki]

Hi, new to the forum but at a loss as for what may be causing this.

I've got an Omen 16 (3070ti) that I've been using for the past 3 years. Over the past couple months, there has been an increase in the number of crashes in the main game I played (Dead by Daylight), giving either 'GPU crash dump triggered' or 'dxgi_error_device_hung' errors every few games. Over the past couple of weeks, this has suddenly ramped up to literally every game, between the first 10 secs to 10 mins of playing. Also happening in Arc Raiders, with similar error messages from UE. I'm at a loss as to what can be causing it, as I get completely fine FPS (exact same crashes even on 720p lowest settings etc.).

I've tried: DDU wipe and clean install of graphics drivers, different drivers, various game settings + launch options, clean reset of windows, cleaning out dust, bios update.

Attached below is a screenshot from GPU-Z - as the crashes seem to point towards the GPU - about a minute or two after the crash in Arc Raiders. If this sounds familiar, or if you're able to interpret what may be causing the crash or what else I can do, please let me know. Thank you! I also have the log file from GPU-Z at the time of the crash, but not sure how to send it here.

 

[Scrutinize]

Can you run games ok via something like Geforce Now which offloads all processing to the cloud and nvidia servers? Imo, Its worth paying for the Ultimate plan for 1 month to test to see how the omen handles powerful games without the 3070ti.

Have you disabled the dGpu and run games at low res on the iGpu?

So many possibilities of faults though for an unresponsive dGpu.

Tried obvious like full reinstall of windows? Swapping out the memory by running one stick and testing each stick and channel (I recall these aren't soldered)?

Could be 3070ti itself and the memory, chipset, thermal paste failed...

Have you opened the system up to check not full of dust so thermal throttling to shut off?

Could be nvidia software/drivers but my experience of that issue is failure to launch or crashes without error code.

Do you get same errors on battery or plugged in?

 

[noahreki]

Can you run games ok via something like Geforce Now which offloads all processing to the cloud and nvidia servers? Imo, Its worth paying for the Ultimate plan for 1 month to test to see how the omen handles powerful games without the 3070ti.

Have you disabled the dGpu and run games at low res on the iGpu?

So many possibilities of faults though for an unresponsive dGpu.

Tried obvious like full reinstall of windows? Swapping out the memory by running one stick and testing each stick and channel (I recall these aren't soldered)?

Could be 3070ti itself and the memory, chipset, thermal paste failed...

Have you opened the system up to check not full of dust so thermal throttling to shut off?

Could be nvidia software/drivers but my experience of that issue is failure to launch or crashes without error code.

Do you get same errors on battery or plugged in?

Sorry I forgot to mention, I also do visual effects for film using Houdini. So something like Now would probably be fine for gaming, but I need to figure out the issue for other stuff too.

I've tried a full reinstall of Windows and various memory tests, everything seems functioning. I've opened it up to swap sticks and clean all the dust out, checked on battery vs plugged in and the various performance modes etc.

Turning graphics down to 480/720p on lowest settings puts off the crash for a bit (instead of in a minute, within 15 etc.), but still happens. 120FPS cap gets maxed out on both 1440p max settings (dbd) and 1080p high settings (arc raiders), so there's not a lack in performance or anything.

 

[Scrutinize]

Sorry I forgot to mention, I also do visual effects for film using Houdini. So something like Now would probably be fine for gaming, but I need to figure out the issue for other stuff too.

I've tried a full reinstall of Windows and various memory tests, everything seems functioning. I've opened it up to swap sticks and clean all the dust out, checked on battery vs plugged in and the various performance modes etc.

Turning graphics down to 480/720p on lowest settings puts off the crash for a bit (instead of in a minute, within 15 etc.), but still happens. 120FPS cap gets maxed out on both 1440p max settings (dbd) and 1080p high settings (arc raiders), so there's not a lack in performance or anything.

Do you get crashes in sidefx when processes, assuming it's using nvidia studio functionality?

Sounds like this is potentially a hardware issue with the dGpu.

No easy or cost effective fix if so.

 

[noahreki]

Do you get crashes in sidefx when processes, assuming it's using nvidia studio functionality?

Sounds like this is potentially a hardware issue with the dGpu.

No easy or cost effective fix if so.

Not nearly as many as while playing games, just the occasional GPU crash on heavy simulations that use OpenCL or while rendering with GPU.

Yeah, I mean it's been 3.5 years of heavy use so I knew issues were eventually going to come up, but I wish I knew the specific cause of the GPU crashes and if it's saveable.

 

[noahreki]

Do you get crashes in sidefx when processes, assuming it's using nvidia studio functionality?

Sounds like this is potentially a hardware issue with the dGpu.

No easy or cost effective fix if so.

Not sure if this helps narrow it down, but I get 'The description for Event ID 13/153 from source nvlddmkm cannot be found.' errors repeatedly in Event Viewer during the time of the crash.

From searching, this indicates a driver problem, but I've tried rolling back to a driver from April, switching to Studio drivers, testing the past couple etc. to no avail with the same errors and crashes. Might there be a more stable driver that's over a year old for the 3070Ti or anything like that?