Constant green screening when playing Certain games

whatalegend123

whatalegend123

whatalegend123

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Hi all my friend has a pc which seems to keep green screening when he is playing

Call of Duty :Black Ops cold war

his spec is the below

CPU :Ryzen 3600
Cooler:Coolmaster hyper 212
MOBO :Asus Rog Strix B450-F gaming
RAM :Corsair Vengange LPX 16Gb
PSU :Corsair RM 650x V2 650W
GPU ;Asus Radeon RX 5700 Dual Evo
Kingston A2000 1TB
Fractical Design Define C

It doesn't seem to happen when he plays less strenuous games such as rocket league and Civ.

he has uninstalled and reinstalled different drivers countless times and this seems to either extend or reduce the time it takes for the game to green screen somewhere between 1-10minutes depending on drivers.

He has now done a fresh install of windows and even after this it didnt solve the issues.

Any suggestions before he would look to RMA the card ?

thanks :)
 
Sounds like a GPU fault yes.
Maybe try resetting the BIOS and reinstalling drivers, but the likelihood is that there is that there is a defect in the card that don't occur unless most of the GPU is utilized.

After BIOS and drivers fix and see if it crashes or shows the same behaviour in a GPU benchmark if so you likely have a problem.

Might be worth also testing different game settings in case a specific setting or something like that is causing the issues.
 
Make sure he's using two separate PCIe power cables from the PSU to power the card. And undervolt it with Radeon Software by -0.050v and reduce the core frequency by 100MHz for now. See how it goes.
 
Most of my crashes are caused by memory. Try disabling xmp and any overclock on the memory. If it still crashes and the 16GB is 2 sticks try just one in the appropriate slot for the motherboard (often slot 2), swap them over if it still crashes. An example of memory causing crashes is a recent thread in which someone only got crashing when playing with demanding ray tracing on, reducing the memory speed sorted this
 
Thanks guys will try a few of these and see what happens

Cooler running said:
Sounds like a GPU fault yes.
Maybe try resetting the BIOS and reinstalling drivers, but the likelihood is that there is that there is a defect in the card that don't occur unless most of the GPU is utilized.

After BIOS and drivers fix and see if it crashes or shows the same behaviour in a GPU benchmark if so you likely have a problem.

Might be worth also testing different game settings in case a specific setting or something like that is causing the issues.
Click to expand...

When you say resetting bios.. Do you mean putting to default settings or removing the cmos battery?
 
whatalegend123 said:
removing the cmos battery?
Click to expand...

Yes, I recommend

1) reseating the GPU
2) trying to replicate in a benchmark (if it's only one game it could be a game bug)
3) testing different game settings within the offending game
4) resetting the configuration on the motherboard by powering off the PC, unplugging it and removing the CMOS battery, leaving it overnight
5) trying different GPU drivers
6) If there is no fix and you've confirmed it's not a game bug, RMA the card.
 
Cooler running said:
Yes, I recommend

1) reseating the GPU
2) trying to replicate in a benchmark (if it's only one game it could be a game bug)
3) testing different game settings within the offending game
4) resetting the configuration on the motherboard by powering off the PC, unplugging it and removing the CMOS battery, leaving it overnight
5) trying different GPU drivers
6) If there is no fix and you've confirmed it's not a game bug, RMA the card.
Click to expand...
I had this problem and updating the gfx cards bios fixed it, especially In Warzone but I did 1-6 also
 
How old is system? Green screens are rarely software related I've found. But yeah drivers, make sure you're installing and uninstall ing using a proper guide. Ddu and safe mode.
 
hi guys sorry to resurrect the thread but still having problems


1) reseating the GPU - tried no change
2) trying to replicate in a benchmark (if it's only one game it could be a game bug) - greenscreened during 3D mark
3) testing different game settings within the offending game - tried takes longer, but crashes still after 20-30mins as opposed to 5-10
4) resetting the configuration on the motherboard by powering off the PC, unplugging it and removing the CMOS battery, leaving it overnight - tried , still same issue
5) trying different GPU drivers - tried lots of issues
6) If there is no fix and you've confirmed it's not a game bug, RMA the card. - tried this also and was sent back to as they could not find an issue, so they sent it back to my friend!.. their response was the below

"
The video card is tested OK.
The video card shows the image at startup and boots up in windows without any problems. Tested with the test program Furmark Benchmark.
Tested OK in the Superposition 4K Game simulation benchmark.
Tested in Call of Duty Modern Warfare for 30 min with settings of max without experiencing any green screen crash, driver version has not had any significance either.
Tested with a Ryzen 3600 during both benchmarks and gaming.
The video card is returned.
Feel free to contact us if you want tips for further troubleshooting."

Any more help not really sure where else to turn
 
so ended up taking to another computer shop and it turned out it crashed their computer also. So he has managed to get them to write a report for him and has successfully RMA'd it and been given a brand new 6700xt. So appears to have been resolved. Thanks for the help
 
When he has this problem he should try take a screenshot, if the screenshot shows the same green screen then the card probably has bad VRAM or GPU, if it is output problem only then the green screen will not show in a screenshot and will look normal of whatever he was using before the green screen.

Has he tried the card in another pc and ran the same tests that cause the green screen on his pc ?
 
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