Constant PPP connection dropping.

[VaderDSL]

Hi,

I'm on Sky Unlimited, using their Sagemcom F@ST2504n and I experience lots of PPP drops. I rang Sky who advised I do the usual troubleshooting (cables, micro filters, master socket)

are my router stats and I always get PPP dropped at random intervals, it could happen at 3am with nothing going on, or it might occur at 6pm during gaming/voice comms, so I don't believe it is router related (though I might be wrong)

Now Sky have said there does appear to be numerous drops on my connection, not any syncing issues, the PPP session just simply drops.

This is what it looks like in the router logs.

Sep 10 21:08:42 (none) user.crit kernel: Line 0: ADSL link down
Sep 10 21:08:43 (none) daemon.crit syslog: Clear IP addresses.  PPP connection DOWN. 
Sep 10 21:08:43 (none) daemon.crit syslog: Clear IP addresses.  Connection DOWN. 
Sep 10 21:08:43 (none) user.crit kernel: Line 0: xDSL G.994 training
Sep 10 21:08:58 (none) user.crit kernel: Line 0: ADSL G.992 started
Sep 10 21:09:03 (none) user.crit kernel: Line 0: ADSL G.992 channel analysis
Sep 10 21:09:07 (none) user.crit kernel: Line 0: ADSL G.992 message exchange
Sep 10 21:09:08 (none) user.crit kernel: Line 0: ADSL link up, Bearer 0, us=415, ds=4089

I'll escalate the issue again, but just wondering if anyone with more knowledge could advise if I've missed something obvious.

Cheers.

 

[Awahwah]

If the bearer holds steady, dsl (which is actually a rebranded atm circuit) but the Point to point keeps dropping, it could be a local router problem, a dslam/line card or noise on the line.

Do you have a different one you could try?
Does the current router report and loss of framing? If so, local or remote?

If you try a different rtr and theres no improvement, you could ask for a lift and shift to a different line card on the dslam and/or open reach to change the twisted pair your are on back to exchange.

Hope this helps.

 

[feck199]

Turned out recently, a old 85mbps home plug was causing interference which in turn made the dsl resync, and at times ppp connection wouldnt be able to stay connected.

Worth checking everything you have around it just to make sure its not something at home causing the problem.