Soldato
Hi,
My wife bought an iPhone from ur.co.uk 7 months ago. Said phone stopped working on cellular 2 weeks ago. Fast forward the return and she has today received this email:
Hi xxxxxx
We have received the phone you have returned to us, unfortunately it has been reported lost or stolen to the network. As you have used it successfully for 7 - 8 months we can no longer assist
Blah blah blah contact checkmend.
The phone was not cheap. We were assured by the 12 month warranty this kind of scam would be covered and having read their warranty criteria it does not mention phones that later become reported to be lost or stolen, ie fraud.
Has anyone been through similar? Surely consumer law protects us from this?
My wife bought an iPhone from ur.co.uk 7 months ago. Said phone stopped working on cellular 2 weeks ago. Fast forward the return and she has today received this email:
Hi xxxxxx
We have received the phone you have returned to us, unfortunately it has been reported lost or stolen to the network. As you have used it successfully for 7 - 8 months we can no longer assist
Blah blah blah contact checkmend.
The phone was not cheap. We were assured by the 12 month warranty this kind of scam would be covered and having read their warranty criteria it does not mention phones that later become reported to be lost or stolen, ie fraud.
Has anyone been through similar? Surely consumer law protects us from this?