Soldato
Hi all,
Just something to clarify the Consumer Rights Act 2015 for me.
My business sold a piece of equipment to customer via our eCommerce website less than 30 days ago.
Customer has claimed that is faulty, which we don't disagree with and has returned it to us with no box or any of the instructions etc that came with it.
I know under the Consumer Rights Act 2015 we have to issue a refund, but the supplier of said tool is claiming that all they can do is get it repaired.
Where would we stand as a business, as at the moment it looks like we stand to refund the customer, get the tool repaired and be left with a refurbished tool with no box that we will only be able to sell for less than we've refunded.
Seems the only advice I can find online is relating to the consumer in this example.
Cheers guys.
Just something to clarify the Consumer Rights Act 2015 for me.
My business sold a piece of equipment to customer via our eCommerce website less than 30 days ago.
Customer has claimed that is faulty, which we don't disagree with and has returned it to us with no box or any of the instructions etc that came with it.
I know under the Consumer Rights Act 2015 we have to issue a refund, but the supplier of said tool is claiming that all they can do is get it repaired.
Where would we stand as a business, as at the moment it looks like we stand to refund the customer, get the tool repaired and be left with a refurbished tool with no box that we will only be able to sell for less than we've refunded.
Seems the only advice I can find online is relating to the consumer in this example.
Cheers guys.