Consumer Rights Question

[kitkat9933]

I bought an LG soundbar package with a subwoofer and rear speakers in the middle of 2018.

the subwoofer no longer pairs to the soundbar. LG refused to repair free of charge and said I must either pair for a repair or basically get a new one.

I paid about £1,200 for it at the time. Is it reasonable to expect it still to work 3 years later and the retailer to honour a repair via the consumer rights acts? Or is it at the point that I need to suck it up and repair or replace?

even more annoying considering I only a few weeks ago wall mounted the soundbar which means a new one might not fit in the same bracket mounting holes..

 

[kitkat9933]

so...You've done something new with the soundbar, as in mounting it to the wall then it stopped working? I hope you didn't tell them that.

It was working fine for a while after mounting to the wall. The soundbar is still working. The subwoofer has stopped working when it’s been working fine for ages and not moved or interacted with in anyway.

the soundbar mounts into brackets which go into the wall so has no way to impact the subwoofer…

 

[kitkat9933]

The OP has no contractual relationship with LG. His dealings should be with the retailer.

agree but LG should support products properly without having to go through the retailer