Contact details for Aviva CEO?

Havana_UK

Havana_UK

Havana_UK

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I've seen a few folks come up with the contact details of various corporate heads in the past, so I'm hoping someone might be able to help me here.

I'm looking for the contact details for Mark Wilson (Aviva CEO) & Maurice Tulloch (Aviva UK & Ireland General Insurance CEO).

A cursory Google hasn't yielded the info I'm after..
 
Honestly, why do people think contacting the CEO is the way to go? Do you think he's going to personally answer you, or just palm it off to one of his assistants that gets the job of replying to the people that skip customer services..
 
I had a 4 month battle with tmobile years ago regarding an issue and after emailing the CEO his PA or rather someone claiming to be from his private office called me and dealt with it in one phone call.

I think the reality is some companies refuse to do what they should, and sometimes - and only once other avenues are exhausted - this does seem to work
 
Stuff said:
Honestly, why do people think contacting the CEO is the way to go? Do you think he's going to personally answer you, or just palm it off to one of his assistants that gets the job of replying to the people that skip customer services..
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Either way it does seem to work a lot of the time.
 
Customer service have to report to their line manager who then have to report to their manager then their manager and so on. Depending on the size also depends on the amount of people to report too. The CEO reports to nobody and the CEO's PA probably reports to nobody either and if anyone just the CEO.
 
Stuff said:
Honestly, why do people think contacting the CEO is the way to go? Do you think he's going to personally answer you, or just palm it off to one of his assistants that gets the job of replying to the people that skip customer services..
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Mobile networks (well at least the 3 of the 5 i have worked for) all have the "exec office" which receive all escalated corporate/consumer issues and deal with them on a case by case basis. They usually have more powers etc... and can get items fixed without red tape. You can usually write to them by sending a registered mail to the ceo/exec office. It works, I would expect this in most major businesses with consumer products.
 
The Exec office of Orange sorted an issue I had with a supplier NOT paying me by cash back.

They cancelled my contract for me 12 months early. So I could get cash back with another supplier.
Then they gave me a refund on my last months Invoice over £400.

I went with O2 in the end. But because of the way I was handled I would go back to orange if they sorted out the issues they have in my area
 
Stuff said:
Honestly, why do people think contacting the CEO is the way to go? Do you think he's going to personally answer you, or just palm it off to one of his assistants that gets the job of replying to the people that skip customer services..
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Lol.

Spoken like a true employee.
 
IAmATeaf said:
Not too sure if this is any help

http://www.ceoemail.com/s.php?id=75970
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86JR said:
http://www.lead411.com/Maurice_Tulloch_11087425.html

http://www.linkedin.com/pub/maurice-tulloch/6/1a4/101

Go via linkedin if it is business.

Phone her if you are an Aviva customer.
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Thanks, will give both suggestions a try.

Housey said:
Why are you trying to reach Mark? I'm not sure I'd share personal contacts without some background..?
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My in-laws are insured through Aviva and have been treated appallingly when trying to claim for a non-fault car accident (T-boned by a driver coming out of a T-junction on to a main road @ ~30-40mph).

They have gone through proper channels in an attempt to resolve the claim speedily and properly but have encountered incompetence, ignorance, poor attitudes, rudeness and plain and simple lies in the process and they now wish to write a complaint to the highest level of management to solve a number of problems that they shouldn't have to solve at all.

[TW]Fox;25581419 said:
Rubbish.
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Quite. The CEO reports to the Board of Directors & the shareholders, and if anyone thinks that neither have power then they are hugely mistaken!
 
Only in a publically held company. In a private company the only entity the CEO reports to is the HMRC!
 
Havana_UK said:
My in-laws are insured through Aviva and have been treated appallingly when trying to claim for a non-fault car accident (T-boned by a driver coming out of a T-junction on to a main road @ ~30-40mph).
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This is why getting your own insurer to handle a non fault is never a good idea. It's not 'non fault' to them until recovery of all costs has been made :(
 
86JR said:
Only in a publically held company. In a private company the only entity the CEO reports to is the HMRC!
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Not true, unless the CEO is the sole director and shareholder, although the power of any shareholders in a private company may be limited depending on their shareholding
 
[TW]Fox;25581684 said:
This is why getting your own insurer to handle a non fault is never a good idea. It's not 'non fault' to them until recovery of all costs has been made :(
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Sadly true, but this was all begun before I got involved.
 
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