Contact no for HP software support?

The_KiD · 11 Jul 2007 at 14:20

Does anyone know where I can find a number for HP Software Support?

More specifically for HP OpenView Storage Mirroring.

Their website is distinctly lacking in any kind of useful info and the one number I did find told me to speak to my re-seller.

The_KiD · 11 Jul 2007 at 14:48

dont suppose you just wanna help tom ?

and thanks guys

The_KiD · 11 Jul 2007 at 15:07

Basically we have HP OV Storage Mirroring install on 2 servers.

When I setup a new replication set and start it I get the following errors:

101: 2 503008 11/07/2007 13:20 CFilterDriver::Load: The Nsi-recognizer service must be started during system boot. Change Nsi-recognizer's Startup value to Boot in the Devices applet of Control Panel, then reboot the system.
102: 2 99001 11/07/2007 13:20 CFilterDriver failed to load the drivers. The system cannot find the file specified.
103: 2 503010 11/07/2007 13:20 CFilterDriver::SetVolumeLevelParams: handle to driver is not open

I have checked all the services and they are running, have deleted the replication set and re-created it, restarted the servers and nothing.

Searched the net and all I could find was an obscure reference to a hotfix

www.hp.com/softwarereleases/releases-media2/indep/pulled/SM0442/5991-4462.pdf

but then couldnt find any hotfix

The_KiD · 12 Jul 2007 at 11:48

Arse it appears our warranty ran out in January, do I need warranty to get a hotfix for a known problem?