contacting DELL uk

west1980 · 16 Jun 2016 at 17:21

I just want to contact dell uk for some general questions,but I'm finding it difficult indeed.

I go to the contact us page and pick email a expert will contact you,it takes you to an page to fill in your comments,but bellow the box it says business email.

I tried it anyway but nothing happens! I only want to ask some general questions.

I have the S2716DG in my basket and just need a little more info about their warranty's.

I got through somehow to a supposed sales team and the guy was useless,he did not seem interested one bit in my queries.

I am trying to find out if you can buy the The Premium Panel Guarantee that they offer on the likes of the ultra sharp monitors.

Will Gill · 16 Jun 2016 at 17:39

dunno if they work, but:

Dell (UK) Head Office in Bracknell 01344860456
Dell (UK) Dell Sales Warranty dep't 01344373831
Dell (UK) XPS Premium Support 01344373727
Dell (UK) Customer & Tech Support 01344373727
Dell (UK) Corporate Order Tracking 01344373199

slinxy · 16 Jun 2016 at 17:48

dude, if it's this difficult to get help before they have taken your money...
think of the issues that you may have after you have paid for it!

west1980 · 16 Jun 2016 at 17:48

Will Gill said:
dunno if they work, but:

Dell (UK) Head Office in Bracknell 01344860456
Dell (UK) Dell Sales Warranty dep't 01344373831
Dell (UK) XPS Premium Support 01344373727
Dell (UK) Customer & Tech Support 01344373727
Dell (UK) Corporate Order Tracking 01344373199

Thanks ,the 2nd number is working,but the actual dept I want goes to a dead tone when I pick option 5,It might be closed,but doesn't have a voicemail saying it is.

west1980 · 16 Jun 2016 at 17:50

slinxy said:
dude, if it's this difficult to get help before they have taken your money...
think of the issues that you may have after you have paid for it!

I know Its worrying me now :eek:

dell are supposed to be best for looking after you with rma's etc..

d_brennen · 16 Jun 2016 at 17:52

Live chat is usually top notch for sorting stuff

Diddums · 16 Jun 2016 at 17:53

COMPETITOR TALK

I jest, good luck dude, these megacorps can be a right bar steward to deal with.

west1980 · 16 Jun 2016 at 17:54

d_brennen said:
Live chat is usually top notch for sorting stuff

I tried that but they could not help on that either,person directed me to sales number to which was useless.Its been like ringing virgin media :mad:

TangoEchoAlpha · 16 Jun 2016 at 18:00

west1980 said:
I tried that but they could not help on that either,person directed me to sales number to which was useless.Its been like ringing virgin media

It's not as bad as VM, surely

Seriously though, hope you have some joy soon.

Tephnos · 16 Jun 2016 at 18:22

Have you tried Twitter?

Hands down best way to get a hold of most companies these days

west1980 · 16 Jun 2016 at 18:25

Tephnos said:
Have you tried Twitter?

Hands down best way to get a hold of most companies these days

It didn't cross my mind,but I will try it though

west1980 · 16 Jun 2016 at 18:32

I got a live chat that was in uk,guy was terrible I think he thought i was wanting to buy direct from them.I just wanted information about extended warranty's etc..

He said the S2716DG is not covered for an extended warranty,but then said

''even if you extend the warranty it cover the same as the current warranty just for more time''

He also thought the S2716DG was a laptop until I told him Its a monitor.

WOW I amt totally shocked at dell customer service,I have not even bought the monitor yet lol.

Griffildur · 16 Jun 2016 at 18:34

avoid like the plague i'd say unless you fancy playing this game when you have an actual problem ...

west1980 · 16 Jun 2016 at 18:40

Griffildur said:
avoid like the plague i'd say unless you fancy playing this game when you have an actual problem ...

yeh maybe I should,I just wanted a bit more info before I purchased from ocuk,but who better not to ask than dell them selves,turned out to be a hell of a mission

DaleTheWhale · 16 Jun 2016 at 21:24

OcUK are probably more informed than DELL themselves. :eek:

west1980 · 16 Jun 2016 at 23:46

ThaReaperGuy said:
OcUK are probably more informed than DELL themselves.

I bet your right

Akagi · 16 Jun 2016 at 23:47

The web chat is the only tool you need. Good luck finding it though.

Stealthploit · 17 Jun 2016 at 06:39

You should best read thier TOS

swain90 · 17 Jun 2016 at 09:04

d_brennen said:
Live chat is usually top notch for sorting stuff

I use this a lot, been pretty good apart from 1 experience.

neil_g · 17 Jun 2016 at 09:35

For what its worth, especially for the more expensive dell kit its worth taking the higher level support (bit like you would with applecare) as the service is excellent.

Not sure if that'scan option with monitors or as an option through resellers.