Contacting Dell

Drazic · 19 Jun 2007 at 17:05

I need to get hold of Dell but i have what seams to be a serial number not a serivce tag.

There online need this and won't work and no other way to get hold of them!

There are so manny number!

It's in regards to a warranty clame i need to make

Drazic · 19 Jun 2007 at 19:26

All i got is a very long number on the back of it

GBOP65373583658A0J8L

Drazic · 19 Jun 2007 at 22:49

Hopefull they will take serial as i have nowt eles. Guess we'll know tormrow when i call them after work.

That the right number in 2nd post to call

Drazic · 20 Jun 2007 at 16:24

Kubix said:
Best number to use is 0870 908 0800

Called them, tipicaly got through to sodding India. First bird was crap so i called again and i got a really cool decent guy in Tech, still Indian.

He was so polite.

ANyway he took serial, said i got it off bay 6 months ago and now it won't power on.

He's gone to check the warranty and will call me back in 15 mins but has said about sending out a new replacemnt one which is cool

Guess i'll have to wait

Apranty the owner befor me ordered it from Norway!!!!!!!

Drazic · 20 Jun 2007 at 17:28

So which number did you call and options?

I was on hold for 40 mins but he called me. Said he has to go to his manger and make the aragments

Drazic · 20 Jun 2007 at 18:37

Humm i called them,

He called back and was chatting for 40 mins

Then he said i speak with my manger on sending you a new one and i will be 15 mins

Not had anything for an our at least now and they close at 8!!

Drazic · 21 Jun 2007 at 15:50

Round 2!

Called Dell oh yet again, options 1 then 5 i think i did. Then asked for moniter surport.

Got through to someone in the UK.

Shes checking the log and making arrangements and gonna call me back which is sweet

Drazic · 21 Jun 2007 at 16:26

RESULT

Spoke to this hot scottish chick called Christine

Am having a onsite collection and return of a brand new unit via Uncife corrier

Any time 1pm to 5:30pm tomorrow.

Was on phone to her for half hour just chatting about this and that!

She was amazing, so much so i blaged her e-mail addy hehhe. Shame she lives in Glasgow but it's a nice drive i guess.

I'm happy with Dell more so as....

There pulling all the Indian call centers, she was telling me as they cost of call backs but complants is too high to show Dell offering a decent service!