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AfterEffect

AfterEffect

AfterEffect

Associate
Joined
23 Mar 2009
Posts
348
Location
Midlands
I know this is mobile phone related, but this is more about the contract then the phone side of things...

4 days ago I went into a T-Mobile store as I was looking at getting a G1 Android.
Among other things, one of the main questions I asked the guy was about it's battery life. He said it will last over a day at normal use.

After the four days I've had it, I've found the battery to last a max of about 8-10 hours!! It's rubbish!

I tested something today... I turned off ALL things like 3G/WiFi/GPS and just left it on 'standby' with no programs open. It lasted just over 12 hours.

RUBBISH!

Seeing as they provided me with false info, is that enough to cancel the contract? I understand if they want this months payment as I have used the minutes/texts but they've sold it to me using false information basically.
 
fini said:
Lots of different ways you can do this - SOGA, void for mistake, missold, store policy etc etc. Just go in and tell them you only bought it because the assistant said that.
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That's cool. Have you got any specifics or links? As going into the shop and saying that would probably look a bit dumb on my part :p
 
Origin said:
IIRC, you get 14 days on a phone contract anyway, so just go back into the store and tell you want to change it. I did this with Vodaphone. Just make sure you do it before what you see as the 13th day as that is what they see as the 14th day and you are screwed after that without using the SOGA and other things lised above.
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I asked them at the time of purchase and he said I have 14 days to change the phone for another one. Apparently they don't do 14 day cancellations anymore.
 
wilsky said:
Speak to Trading Standards on Monday. Keep their number on your phone. If they say you can cancel and the guy in the shop says you cant, just ring them up and pass the phone to him... Works every time with jobsworth sales assitants.
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This sounds like a plan :D

I'd use this as a last resort though, as I work in retail and know how annoying (and sometimes upsetting) when you get a **** of a customer :p
 
ICEx21 said:
I dunno if any of the laws have changed but I used to work for The Link and regarding the 14 day change of mind that''s a service not a law.
It's basically up to the company to decide if they want to offer that service to clients and as far as I can remember T-Mobile stopped that back in 2005 but still offered exchange of phone down to the shops discretion.
14 day change of mind only applies to the distance selling act from what I remember so if you got this in the shop then unless the phone is faulty or they changed the policy you're basically screwed.
Regarding the battery issue sometimes the level of signal can determine how long the battery lasts for ie low signal strength means more of the power is used.
What you could try is if you can obtain a second battery and find that the battery lasts a lot longer than the current one then you could take it back to them and ask them to either change the handset or cancel the contract under the 28 day guarantee.
Hope that helps and if you need to know anything else just give me a shout
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Thanks for the reply.

Which 28 day guarantee is this? Not heard of it!!
 
Von Smallhausen said:
I remember when I was with 02 and got the V3 Razr
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*shudders at mere mention of the word*

Ended up going elsewhere today so will take it in tomorrow.
Did another test however.

Overnight - Full charge
9am - taken off charge and placed on my desk in my room on standby (screen off). Also had GPS/3G/WiFi/etc off.
7pm - Get home and it has some life left.

Then I used it for just under 20 minutes and it died.

:rolleyes:

I don't really want a replacement phone with T-Mobile as it was either that or the iPhone.
 
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