Cool-it domino A.L.C

darrencook · 1 Jul 2010 at 23:24

Okay so i got a Coolit Domino ALC cheap brand new.

But its turned up soaking wet from a leak of the fluid (Bright Green), looks as its between the rad and pump (drips now and then) screen soaking. and the rest is damp/wet. so unwilling to even try to see if its dead yet... guessing it is....

1st question, does this kit use conductive liquid or not?
2nd question, whos to blame for this? royal mail, seller or Coolit.
3rd question, Is it true these things have a track record of blowing/leaking when in use???.
4th question, possible to refill if i can seal the leak? or not worth trying/not possible?
5th question, Does the coolit warrenty cover this?.. as i would say its a design flaw to leak when nothing is seemingly broken/snapped?

Was just going to be a temp thing until i got some cash for a custom water cooling... but seems thats went out of the window....

Also, anyone else use one of these? or recommend a better setup (under £100 if possible)

wilko49 · 2 Jul 2010 at 00:14

not worth fixing mate, the Domino is rubbish...

cmndr_andi · 2 Jul 2010 at 00:16

I would immediately contact the retailer and tell them what happened and not even attempt to fix it yourself.

With any luck they will ask you to return it to them (drained) and send you off a replacement unit.

Hotwired · 2 Jul 2010 at 00:19

2 - contact seller, they should get you a replacement then it's their problem
4 - not designed to be fiddled with by a consumer, will void warranty if you do
5 - depends who broke it or if it was broken before seller got it.

snaggster · 2 Jul 2010 at 00:23

Its dead mate. Try and send it back. If your looking for a new cooler under £100 you will be a lot better of with a high end air cooler, rather that the pre built liquid coolers.

barrolde · 8 Jul 2010 at 23:24

Hi Darren,
This is Barry w/ CoolIT, please email me directly at barry.reicker at coolitsystems.com and we'll arrange for your Domino to be replaced by the much newer, quieter, better performanceing and well recieved ECO A.L.C

Regards,

Barry

cavemanoc · 9 Jul 2010 at 13:04

^^

Wow. And that's how you do customer service... I think I found my next cooler

diverse180 · 9 Jul 2010 at 13:06

Yeah, Barry's a top bloke

barrolde · 12 Jul 2010 at 20:27

Doing our best gents. Cheers!

BR

darrencook · 12 Jul 2010 at 23:15

barrolde said:
Hi Darren,
This is Barry w/ CoolIT, please email me directly at barry.reicker at coolitsystems.com and we'll arrange for your Domino to be replaced by the much newer, quieter, better performanceing and well recieved ECO A.L.C

Regards,

Barry

Hiya Barry. Andrew already replaced it with the ECO. got it today. thank you very much though.

The best support i have ever had from a computer company.

Thanks

barrolde · 12 Jul 2010 at 23:50

You are welcome

Mr. May · 13 Jul 2010 at 23:11

how that is what you call A star customer service

ZXSpectrum · 13 Jul 2010 at 23:45

It's nice to see this level of support from a manufacturer. It's just a pity that this isn't extended to workstation manufacturers that purchased before they were such well known and have had EVERY single coolit product die in one way or another. We have replaced every one that we sold with air-cooling and binned the coolit stuff this includes original and skulltrail pure units as well as domino alc. Sorry Barry but that's the plain facts. We have even had to replace several workstations that have sprung a leak and damaged components.

this runs into a lot of money.

barrolde · 15 Jul 2010 at 21:01

Skyline... we can't fix what we dont know about. I am your rep and do not recall ever getting a support request or RMA request from you.

We aren't turning our back on anyone but I dont think this is the place or the way to have this conversation. Please drop me a direct email and we'll figure it out.

Regards,

Barry