Coolermaster...

Garonazz · 29 Nov 2010 at 15:35

Getting quite sick of waiting for RMA return.

On 17th Ocuk got my faulty power supply, CM GX 550W which they sent off to CM for some reason, and now 2 weeks pass and I still have no email or anything regarding the RMA. All I need is PSU for my PC to work again and they do that. terrible. Some people say they havent got a single email from them for a month which I really dont want to wait.

What should I do ?

angela · 29 Nov 2010 at 16:00

In this case I'd call Them, they'll check status.

[TW]Sponge · 29 Nov 2010 at 16:07

Definately call them. That way you can speak to a human being about it, and actually see what is going on

Garonazz · 29 Nov 2010 at 16:15

Im trying to look for a number, Cant find anything. Anyone got the number for them ?

[TW]Sponge · 29 Nov 2010 at 16:20

0871 200 5053 That's OCUK's support number.

Garonazz · 29 Nov 2010 at 16:28

Ocuk cant help me. All I keep getting it can take 28 days for an RMA which is ridiculous which is why I would have to call CM

stulid · 29 Nov 2010 at 17:07

Are you getting the same PSU model back?

After looking at this review of the 650w version - http://www.hardocp.com/article/2010/11/22/cooler_master_gx_650w_power_supply_review/9 The big FAIL sign about sums them up.

I would be telling them to replace with anything else.

ScottMC7000 · 29 Nov 2010 at 18:14

Ask them for a replacement to be sent out and you would like like one of these.
http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=140

Been using one since January in my I7 920, solid and reliable power.

Pretty quiet too.

Conclusion link

http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story4&reid=140

Garonazz · 29 Nov 2010 at 19:39

So should I call Ocuk and just ask to send a new PSU ?
Also im not sure stulid, they just said they sent it off to CM and will send me anything back they receive which is failing..

stulid · 29 Nov 2010 at 19:42

Garonazz said:
So should I call Ocuk and just ask to send a new PSU ?
Also im not sure stulid, they just said they sent it off to CM and will send me anything back they receive which is failing..

Ask them for a like for like replacement, something like a OCZ modXstream pro 500w psu is similar in cost.

or the Corsair CX600w

Garonazz · 29 Nov 2010 at 19:56

Ok I will do that tommorow since obviously Coolermaster are taking its time. Thanks mate.