coop electrical shop are awesome.

arknor · 5 Jun 2013 at 12:29

This is why I always recommend the coop electrical shop
I had a microwave from them that developed a grinding noise when it was in use and they arranged for a courier to do a swap the very next day.

Now after 2 months with the new machine trips all the electric when you press start so I emailed them asking if I could have a different model because I have no faith in daewoo's build quality anymore and I got this response.

Dear Mr. ARKNOR OF OCUK,

I’m very sorry the replacement microwave has developed a fault as well.

We are more than happy to arrange for an exchange, and you can indeed select another model if you so wish. We would give you full credit towards another (i.e £89.99), and obviously any differences in price would need to be settled accordingly.

Please take a look at our website for another and we will make the necessary arrangements.

Kind regards,
Co-operative e-stores & electrical buying group

http://www.coopelectricalshop.co.uk/
Best customer service ever! no arguing , no long boring emails back and fourth both times my email only contained the fault and my order number.

Imy · 5 Jun 2013 at 12:39

That is indeed good service.

Edit: Although it is within your rights, it's nice when a company doesn't make it any tougher than it needs to be.

DampDog · 5 Jun 2013 at 12:43

Used the Co-op, a few times for white goods. They have always been competitive on price. You can book a delivery time and they always been spot on. I'd happily use them again.

arknor · 5 Jun 2013 at 13:06

DampDog said:
Used the Co-op, a few times for white goods. They have always been competitive on price. You can book a delivery time and they always been spot on. I'd happily use them again.

yea I've had a fridge-freezer and a washing machine from them as well and they always came within the first 15 minutes of the 1 hour time slot they gave me.

Anyway I told them want

http://www.coopelectricalshop.co.uk/Panasonic-NN-CT870WBPQ/id-PAN-MIC-NNCT870SWPQ32-W
Hopefully it will be reliable for that price

rhysduck · 5 Jun 2013 at 16:56

Should have gone for Panasonic in the first place!

Good luck in your new Micro

arknor · 5 Jun 2013 at 17:42

rhysduck said:
Should have gone for Panasonic in the first place!

Good luck in your new Micro

yea but I thought daewoo were at least a decent make.....

Guess not when 2 microwaves both only last around 2 months and both different faults....

I'm sure the panasonic build quality will be light years ahead

arknor · 6 Jun 2013 at 18:43

sweet had to phone up and give them the extra payment. (exchanging for a much more expensive model)

I was told the earliest free delivery date would be Monday or he could upgrade me to Saturday delivery for free if I preffered

PapaLazaru · 6 Jun 2013 at 22:16

That is quality service. Am still looking for a new washing machine but they don't stock LG, which is a shame. Might go for the Samsung Ecobubble with £50 cashback and 5 years warranty thrown in,

arknor · 7 Jun 2013 at 13:42

PapaLazaru said:
That is quality service. Am still looking for a new washing machine but they don't stock LG, which is a shame. Might go for the Samsung Ecobubble with £50 cashback and 5 years warranty thrown in,

yea that's a shame I was wanting whatever the lowest kg model lg do but coop don't stock lg so I just went with a really cheap beko instead lol.
More than happy with it so far though it's very quiet.

the only bad thing about the coop website is all the reviews pretty much only talk about the delivery experience and not many people review the actual product.

if you look at all the reviews though you will notice the coop obviously read every last one of them because anyone who said they had a negative experience have all been replied to which is rather nice and going that extra mile

Shimmyhill · 7 Jun 2013 at 19:07

We got our Range cooker from Co op, seemed decent enough and properly delivered by two chaps who carried it in, unpacked it and checked it was ok - even took the rubbish away and let me keep the wood frame that i chopped for kindling!

Initial impressions of them were positive.

arknor · 8 Jun 2013 at 12:13

microwave arrived

looks total bad ass compared to the crap daewoo one and even has a full size grill element inside LMFAO! the daewoo one just had 2 little tubes in the ceiling that looked like mini t5 lights instead of a proper heating element
check all the accessories it came with as well

lol good job I had jeans on usually I don't usually wear any around the house

I didn't think to check if my reflection was on the door

Expensive for a microwave but I live alone and don't feel the need for a cooker as I'm only ever cooking for one, looks like this should perform in oven and grill mode to the same standards as a regular cooker anyway

it's basically a real oven with a microwave built it

wow 157 page manual fully English with nothing repeated inside it :O
panasonic sure do know how to write a good book!

DampDog · 8 Jun 2013 at 13:34

It has a "Chaos Defrost" and "Crispy Top" button!! This sounds like a mans microwave.. Bet there's a "Fire Photon Torpedo" button somewhere too..

arknor · 8 Jun 2013 at 13:47

DampDog said:
It has a "Chaos Defrost" and "Crispy Top" button!! This sounds like a mans microwave.. Bet there's a "Fire Photon Torpedo" button somewhere too..

it seems pretty clever it even says in the instructions you can put tins inside as long as they have a seamed edge :O and tin foil takeaway box things (basically any kind of metal aslong as it has smooth edges) but they must only be placed on the top shelf or arcing will happen

There must be some kind of anti arcing ward going on Panasonic must be wizards or something

DampDog · 8 Jun 2013 at 17:38

arknor said:
There must be some kind of anti arcing ward going on Panasonic must be wizards or something

I put a mates Twirl bar in the microwave at work not realising there was some metallic content or something in the wrapper. Microwave, had cough... "issues" with it, like a little lightening storm in a box and it needed a rest for a while.

andy_mk3 · 8 Jun 2013 at 17:48

Very good customer service there

Microwave ovens are great, warm up so much quicker and take less time to cook

arknor · 8 Jun 2013 at 17:57

andy_mk3 said:
Microwave ovens are great, warm up so much quicker and take less time to cook

yea just tested out cooking a frozen thin and crispy pizza

did turbo mode @ 240c oven , level 1 grill , microwave setting on simmer.

cooked in 7mins

the base was a bit floppy though so I stuck it back in for another 2 mins on just oven mode at 200c and it was perfect

andy_mk3 · 8 Jun 2013 at 17:58

I find over only mode is much better.

Say if a pizza says it should be done at 180°c for 12 minutes, I do it at 160°c for 8-10 minutes and it's bang on generally

arknor · 8 Jun 2013 at 18:07

andy_mk3 said:
I find over only mode is much better.

Say if a pizza says it should be done at 180°c for 12 minutes, I do it at 160°c for 8-10 minutes and it's bang on generally

yea I'll probably stick to normal oven mode for the majority of stuff I just wanted to test the setting as it's what the manual advises for frozen pizzas.

Next time I'll test the pizza auto sense setting that apparently detects the weight of the food and measures the moisture content of the food whilst it cooks

LeeUK · 11 Jun 2013 at 11:37

My cheapo Cookwooks microwave from Argos is starting to give up. Makes a strange wurring sound. Has lasted around 5 years so not too bad.

Want a beast for my next microwave like the OP's but don't want to splash that much cash.

arknor · 26 Jun 2013 at 21:40

LeeUK said:
My cheapo Cookwooks microwave from Argos is starting to give up. Makes a strange wurring sound. Has lasted around 5 years so not too bad.

Want a beast for my next microwave like the OP's but don't want to splash that much cash.

worth it best microwave I ever had

and the auto sense timer functions work spot on