corporate emails

[jamoor]

What is the best way for companies to group customer emails together, a bit like an "enote" system.
Basically we recieve lots of emails, but we need to somehow group each customers email together, so if a customer emails 3/4 months down the line and claims that we/they said something, we can refer to the email.

I have taken a look at a couple of free ones, but we don't really want customers to be hassles with usernames and passwords.

Any ideas?

 

[wonder_lander]

What is the best way for companies to group customer emails together, a bit like an "enote" system.
Basically we recieve lots of emails, but we need to somehow group each customers email together, so if a customer emails 3/4 months down the line and claims that we/they said something, we can refer to the email.

I have taken a look at a couple of free ones, but we don't really want customers to be hassles with usernames and passwords.

Any ideas?

Outlook > Sort by Sender ?

 

[something daft already!!]

Give your customers a reference number and keep an updated spreadsheet. Perhaps employ a CRM which can track tickets and give case numbers. I have some experience of Sugar, but we found it caused us more work than saved. We are now using outlook Imapped and spreadsheets. We are moving over to "Support Suite" which is a slightly better CRM than Sugar, for our needs.

 

[Mr Nice]

Bit OT but of if you have dabbled with Sugar and found it to be a PITA, try Centric CRM. FOC if you host it yourself.