correct way to cancel a mobile contract and do i have a leg to stand on?

FootballFanatic

FootballFanatic

FootballFanatic

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Hi, as above, i rang up vodafone on 9th september saying i wanted to cancel my contract and would like my pac code. In the end i did not end up using the pac code and they say that because it was not used my contract was still with them.

They have since sent me 2 bills. I ignored the 1st one as i thought it was just a mistake and canceled my DD at the bank. then the 2nd 1 came so phoned them up. I am now apparently due them £90 even tho my line rental is £30 a month.

They have said they will knock off the amount for the 30 days cancellation but still due £90. I am having a manager ring me back later.

1 last thing, i received a letter a few days after i cancelled saying something along the lines of " we are sorry to lose a valuable customer"/

any help will be most appreciated.:rolleyes:
 
I've just got my PAC from T-Mobile (moving to 3 for their great data plans) and the general gist around the web seems to be the same as they told me - asking for your PAC only cancels your contract if you use the PAC within 30 days, otherwise they keep billing you and you will need to obtain a new PAC and go through the 30 day notice period again.
 
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^what he said,

Using the PAC is a legitimate way of cancelation, as is terminating the agreement in writing...otherwise they will carry on charging line rental, even if the account is not being used, and you will be legaly liable for it.

Its imorral, but thats the way it is, My ex girlfriend got a letter from some debt collection agency demanding 12 months line rental because she didnt terminate a contract properly, she simply ditched the sim-card and moved on at the end of the contract without telling them, she just cancelled the DD and assumed the contract would end....but they don't work like that.
You have to cancel in writing or use the PAC.

Luckily for her they settled out of court for a small amount in the end, as the case was a bit flakey...but it took me a lot of reaserch into credit agreements and lots of recorded letters to both the debt collection agency denying any liability, and the service provider demanding records under the data protection act including the origeonal (signed) agreement.
there was no signed agreement as it was an auto-renewal due to not cancelling....so that was our case....so sig, no contract, the initial sig was for 12 months, this was an assumed renewal.

I think we may have just won if it did go to court, but they dropped thier demands from over £300 down to £50 due to the aggro I gave them, and she decided just to pay rather than have any more hastle.

In your case, if you have recived a letter saying "sorry to lose you" (what is the exact wording of this letter?) then thats pretty good evidence the contract is over.....I would stick to your guns and and tell them to "jog-on" for any extra line rental....depends on the wording (and dates mentioned therein & how they tie up with the actual end of the contract) of the "sorry to lose you" letter.
 
Aye - people need to realise how the PAC code system works and how phoning up and "Cancelling your contract" & "Requesting a PAC code" are not the same thing.

A cancellation request is just that - 30 days time your contract is over etc.
Your PAC request code gets you the code and your contract ends once you've used the code to port your number across.
You get 30 days to use that code or its as if nothing has changed.
 
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