Corsa-e - think they gave us an old chassis

[Banzai_Joe]

Hi all,
so first off, please only post if you're trying to help. Not interested is petrol heads saying "shouldn't have gone electric" etc etc.
Ok, the wife took delivery of her brand new 22 plate corsa-e elite prem (top of the range) last weds.
However 5 days later it won't charge.
The car is supposed to auto unlock when it senses the keyfob next to it. It doesn't.
It has the blind sport alert function, which was removed after the 2020.5 version as it didn't work properly. Yet hers has it on, ad its supposed to be a 2022-A model (tbc)
The software is quite out of date.
These all point towards an older 2020 model just sitting there for up to 2 years before being assigned a 2022 registration.
We're waiting to hear back from the dealer, but....
I know we are in the right to reject the car, but that then leaves the wife without a car and another long wait to get another one.
So, what would you do?

 

[b0rn2sk8]

If it doesn’t work reject it but it sounds mainly like a software issue that could be resolved with an update to the latest version so give them the opportunity to rectify first.

I can’t think they have had any of these sitting around unregistered given the huge shortage of new cars unless it’s been sat in a car park waiting for certain parts all this time.

Is there any difference between the 2020 and 2022 models years outside of software?

 

[Banzai_Joe]

If it doesn’t work reject it but it sounds mainly like a software issue that could be resolved with an update to the latest version so give them the opportunity to rectify first.

I can’t think they have had any of these sitting around unregistered given the huge shortage of new cars unless it’s been sat in a car park waiting for certain parts all this time.

Is there any difference between the 2020 and 2022 models years outside of software?

Hi,
yes the 2020 model had the blind sport alerts (which my wifes car has), yet it was remover from 2021 onwards. So it seem she has one of the older cars.
Our friends who have the exact same car, were told to have the blind sport alert function would cost them £800 more and was on the older 2020 model only. So they declined it and got the 2021 model. They also said that theirs doesn't make the noise ours makes when turned on. Fans from under the bonnet kick in quite loudly.
We ordered it early jan and it arrived mid march.

 

[jpaul]

These all point towards an older 2020 model just sitting there for up to 2 years before being assigned a 2022 registration.
We're waiting to hear back from the dealer,

can you decode the vin plate and answer your build date question categorically - google's not immediately showing me an opel one though.
if I thought it had been left for a year with negligible charge I might be a bit concerned on impact on battery.

 

[Banzai_Joe]

can you decode the vin plate and answer your build date question categorically - google's not immediately showing me an opel one though.
if I thought it had been left for a year with negligible charge I might be a bit concerned on impact on battery.

yeah, that's our concern, plus the software is over 6 months out of date which is another potential clue to its age maybe(?)

 

[chanjy]

Did you order a specific MY22 car? Is there grounds for rejection?

Other than the fault, sounds like the older car has more features why would you reject it?

 

[Banzai_Joe]

Did you order a specific MY22 car? Is there grounds for rejection?

Other than the fault, sounds like the older car has more features why would you reject it?

The features were removed because they caused issues.
Didn’t specifically order a year 22 build but as they had changed each year since 2020 and we were getting a 22 plate reg, surely it can assumed you’d get a 2022 build?
Apparently the “N” in our VIN denotes a 2022 build.

 

[paradigm]

My brother bought a brand new Corsa E last year. It too had problems charging, then one day the car shut-down during a drive from Leeds to Manchester, nearly killing him in the process.

Vauxhall took it back as they couldn't work out what was wrong with it.

Personally I'd get rid (reject) and avoid the Corsa E/208 E platform.

 

[Armageus]

These all point towards an older 2020 model just sitting there for up to 2 years before being assigned a 2022 registration.

Far more likely that due to the widespread chip/parts shortages they've installed some slightly older hardware that they had stock of or were able to source.

 

[Banzai_Joe]

Ok, so the wife just rang me from the dealership. They confirmed it is a 2022 model but the engineer had seen quite a few still with the blind spot alert function coming through, which he said was a bonus if anything.
They’ve given her a diesel auto to come home in, but I’ll be emailing them later to detail all the issues and put them right on the fact that they said we’d need to refuel the diesel loaner. They can foxtrot oscar with that one!
Watch this space.

paradigm, the corsa-e in general has good reviews. Sure every car can go wrong, but if she rejects it, she’s without a car and a new order will take another 3 months to arrive, so she’d be spiting herself really. Our best friends have the exact same trim and had zero problems in 18 months of use. They’ve been a big help in identifying all the issues as we’ve been comparing them side by side.

 

[paradigm]

paradigm, the corsa-e in general has good reviews. Sure every car can go wrong, but if she rejects it, she’s without a car and a new order will take another 3 months to arrive, so she’d be spiting herself really. Our best friends have the exact same trim and had zero problems in 18 months of use. They’ve been a big help in identifying all the issues as we’ve been comparing them side by side.

The problem isn't just that the car has issues, but that they are unable to resolve them, or even work out the root cause. That's enough for me to want nothing to do with the platform.

 

[chanjy]

The problem isn't just that the car has issues, but that they are unable to resolve them, or even work out the root cause. That's enough for me to want nothing to do with the platform.

That's fine but it's just an anecdote.

Every brand has a few ****** off customers who say never again.

Having said that, e208 here and it's had a couple of niggles (all sorted under warranty), whereas our old Renault Zoe was faultless.

 

[Banzai_Joe]

The problem isn't just that the car has issues, but that they are unable to resolve them, or even work out the root cause. That's enough for me to want nothing to do with the platform.

Actually yeah I agree with that. I can accept niggles, but when no one knows how to fix them…..that’s a biggie for sure!
We’ll soon see I guess.

 

[Deleted User 298457]

The features were removed because they caused issues.

This sounds like salesman patter because he was upselling you a car with less features than the demonstrator/ the older one.

I hope your letter doesn't quote such hearsay otherwise it'll get laugh off of the desk.

To what extent is the software out of date?

Basically your OP boils down to a faulty key and charging glitch?

 

[Banzai_Joe]

This sounds like salesman patter because he was upselling you a car with less features than the demonstrator/ the older one.

I hope your letter doesn't quote such hearsay otherwise it'll get laugh off of the desk.

To what extent is the software out of date?

Basically your OP boils down to a faulty key and charging glitch?

Corsa-e forums for the info about the blind spot feature.it was the engineer that mentioned it not a salesman.
Think the software is about 6 months out of date. For a brand new car pretty much run by software you would have thought it would be checked. Maybe even a software update might fix the issues?
I work in IT and a simple patch update can make or break an entire network.

You don’t think a “faulty” key (btw neither of the 2 keys auto unlock the car) and the lack or ability to charge good enough reason to complain?

 

[Deleted User 298457]

You don’t think a “faulty” key (btw neither of the 2 keys auto unlock the car) and the lack or ability to charge good enough reason to complain?

Yes. My only guidance is to stay factual and ignore forum hearsay. Your letter is therefore 2 faults and a personal issue with software updates.

 

[jpaul]

You don’t think a “faulty” key (btw neither of the 2 keys auto unlock the car) and the lack or ability to charge good enough reason to complain?

it's at the dealer for the charging problem ? where wouldn't it charge, at home I guess.
I thought keyfob proximity unlock was often user configurable in these days of relay theft, maybe they have a key sleep mode though.

 

[Banzai_Joe]

Yes. My only guidance is to stay factual and ignore forum hearsay. Your letter is therefore 2 faults and a personal issue with software updates.

Actually 3, the fan coming on really loud when you turn the car on. The technician reckons it sounds like the car ‘thinks’ the battery is overheating.
However you’re talking as if I’m writing a letter of rejection.
I’m not I was just after some advice. Rejecting the vehicle only means we have to search for and order another car which could take months.

 

[Banzai_Joe]

it's at the dealer for the charging problem ? where wouldn't it charge, at home I guess.
I thought keyfob proximity unlock was often user configurable in these days of relay theft, maybe they have a key sleep mode though.

Looked into that even using the key fob to lock the car, often the immobiliser doesn’t come on. There are quite a few other random issues that my wife is now telling me about which I ‘assume’ might be user-based lack of knowledge.
Car won’t charge at dealership either, they can see it’s not pin-locking into the socket.

 

[Malevolence]

Too many niggling issues for a 'new' car, I'd be rejecting.