Corsair Customer Service

RichardH754 · 7 Sep 2011 at 05:41

Is Corsair customer service as good as people say it is?

I have just RMA'ed my PSU and I just wanted to know how long its going to take.

docsonic · 7 Sep 2011 at 08:37

Have a read of the Corsair forums - probably find an answer there from someone who has posted a similar question. Or make a post with your RMA number, their reps seem pretty helpful.

chigley · 7 Sep 2011 at 09:14

I sent their tech. support an email on Monday and still haven't heard back (not even a confirmation email?!) even though the site said 24 hours was the max. response time

King Damager · 7 Sep 2011 at 09:58

From my experience they were good.. Kept communication up, although I'm pretty sure they replied from the US as they replied at odd times. Turn around was maybe 2 weeks from them getting it to me receiving the goods back.

kd

RichardH754 · 7 Sep 2011 at 18:20

I must say there timing is off, more like 48hrs than the stated 24hrs!

chigley · 7 Sep 2011 at 18:21

RichardH754 said:
I must say there timing is off, more like 48hrs than the stated 24hrs!

48 hours has passed for me and still no reply. Not impressed, was expecting much better!

Hyburnate · 7 Sep 2011 at 18:22

Post on the forums ^^

Rids · 7 Sep 2011 at 19:22

I have nothing but good things to say about my dealings with Corsair, twice I've had to contact them due to issues with my 800D.

First off, my wife was hoovering and decided to try and move the case by pulling the door... in a shocking turn of events that nobody could possibly have seen coming the tiny little plastic hinges on the door snapped and the door fell off. I contacted Corsair to enquire about the possibility of purchasing a new door, and they were kind enough to ship me one, completely for free, they didnt even ask me to pay the postage.

The other mistake was I broke one of the hotswap HD bays... computer maintanence after several beers isnt the best idea. Again I contact them via email and they sent me out 2 bays the next day, one to replace the broken one and a spare incase I was stupid again.

Must admit, I didnt get a reply within 24 hours either, but given the nature of the resolutions I got from them I wont begrudge them that.

Fantastic company.

RichardH754 · 9 Sep 2011 at 06:53

I sent an e-mail to Corsair customer services, and have heard nothing!

Its over 48hrs now!

docsonic · 9 Sep 2011 at 08:15

Post in their forums, one of the reps should chase this up for you.

Vorash · 9 Sep 2011 at 08:33

I posted on their forums when my 550W PSU was failing and got an almost instant response with details on where to send it. The rep from the forums gives you a code to include from what I remember, kind of like an "I sent him, it's okay" code I think?

RichardH754 · 9 Sep 2011 at 19:44

All the rep said to me was "contact customer services"

I am a bit dissapointed with Corsair

chigley · 9 Sep 2011 at 19:45

RichardH754 said:
All the rep said to me was "contact customer services"

I am a bit dissapointed with Corsair

Their products are incredible when they work, though!

RichardH754 · 10 Sep 2011 at 08:05

They have finally got back to me, but my PSU is out of stock, so I could be in for a wait!

RichardH754 · 12 Sep 2011 at 19:11

Still no PSU dispatched, and customer service e-mails take days to get a responce.

I am very dissapointed in Corsair.

I thought they were the best.

TheMorningStar · 12 Sep 2011 at 19:18

No Idea, I will say that I get errors every time I try to sign up to their damn forums though, constantly accusing me of being a spambot or some such crap.