Corsair Dominator-GT Module Dead!

Chrismk · 11 Jan 2010 at 19:59

Need some advice from Yellowbeard please!

I have a stick (one of three) of Dominator-GT TR3X6G2000C8GT which has died.
The bios reports just two sticks and while MemTest86+ reports the slot is occupied it can't test it!

I've been looking at the RMA section of the Corsair site and the module doesn't seem to be listed! How do I get round this?

Do I have to return all three modules?

Thanks.

Chris

Yellowbeard · 11 Jan 2010 at 20:38

The part number has been changed to CMG6GX3M3A2000C8. Try switching the modules around in the board so that the suspect module is in a known working MOBO slot. It's possible you have a bad slot or bad memory controller on the CPU.

If you decide you need an RMA, use THIS LINK and we'll replace them ASAP. Return all 3 modules.

Chrismk · 11 Jan 2010 at 21:05

Thanks for the quick reply!
I inadvertantly checked the slots when trying to establish which module was faulty.

Chrismk · 12 Jan 2010 at 08:42

Should I use the (bulkier) original packaging?
Do I also need to return the cooling fans which were part of the original purchase?

Yellowbeard · 12 Jan 2010 at 17:41

No need to ship the fan. Be sure to ship the modules in anti static packing that will keep them from being damaged.

Chrismk · 12 Jan 2010 at 18:24

Many thanks.
The RMA came through last night!

Chrismk · 27 Jan 2010 at 10:05

Well I duly sent it off last Monday the 18th and it was duly delivered Wednesday morning. I had an email Thursday confirming receipt for RMA
1144150. The email also mentioned to allow for an additional 5 working days.
So when, roughly, should I expect to hear something?
Also, are there shortages of this particular module since I note OC are out of stock.

Thanks