Corsair Keyboard RMA

shauncr91 · 5 Apr 2018 at 20:04

Hi,

My K65 Rapidfire RGB has developed a fault with hte space bar where it keeps putting 2 spaces.

Going through the RMA process but it seems so far everyone is based in America...how is their UK customer service? I've never had to RMA anything with a manufacturer in my life so not sure what to expect. Considering going with their express service where they take $100 off you and send a new unit straight out, then refund you the money when they receive the old one back, again has anyone done this?

Thanks

clone · 6 Apr 2018 at 05:22

The uk customer service is very good I got my rma sorted in under a week.

shauncr91 · 9 Apr 2018 at 19:35

New keyboard shipped to me today, along with a message saying I have to post my old one to The Netherlands...that'll be cheap :rolleyes:

Gee · 11 Apr 2018 at 13:07

I may be wrong but I think Corsair RMA for the UK is based outta that Bolton place. They told me I'd need to send my PSU there when I queried a ticking noise it made.

shauncr91 · 11 Apr 2018 at 18:29

Had it confirmed that I need to sent it to The Netherlands, so they took £77 off me and I need to ship it abroad to get that money back, which is going to cost me between £52-£88. **** poor customer service to say the least.

Gee · 11 Apr 2018 at 18:59

That's pretty awful tbh mate. I think there's some Corsair reps on here actually. @Corsair Nick?

Corsair Nick · 11 Apr 2018 at 22:47

@shauncr91 Can you PM me your ticket number? I'll check into this and see what can be done after I get your PM.

shauncr91 · 12 Apr 2018 at 09:16

PM'd you

clone · 12 Apr 2018 at 09:20

The rma keyboard I had to send back was in the UK it's a well known place .

shauncr91 · 13 Apr 2018 at 18:11

Update: Corsair have covered the cost of shipping to The Netherlands by booking in the package on their DHL account, happy days. @Corsair Nick thanks for getting involved

clone · 13 Apr 2018 at 18:44

Nice A+++