Corsair PSU problems

I would have thought if it is less than 12 months old, which it seems it is, your statutory rights allow you to return it to the supplier and they will have to sort it out for you.

Ocuk appear to accept this logic and I would have been amazed it they hadn’t done so.

Apart from bad PR I don’t think they have any choice in the matter – but I may be wrong.
 
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I'm not so sure on the legal position - the product warranty is offered by Corsair and while I'm quite comfortable with the 'acceptance of goods' issue (28 day rule) I think the period afterward is not necessarily the vendor's responsibility.

Like I said, I'm no legal eagle - I just don't know....

Its actually better to use the RMA facilities of the manufacturer sometimes since it is quite common for them to advance replace faulty goods - but if that RMA procedure takes you out of the UK then it gets tedious.

Obliged to or not, OcUK took the initiative and made no fuss - they just gave me an RMA and I'm happy. This type of simple service guarantees my custom in the future, and my recommendation.
 
Hit an interesting snag last night - after borrowing a known good PSU from a mate, my machine still won't boot. Unfortunately it was too late to take my PSU to his machine and see if it failed there.

My PSU tester tells me that one of my +12v lines is gone but yet a brand new PSU still won't drive my board. I'm going to RMA both the PSU and mobo and take the chance that they are both faulty.
 
I had on OCZ psu fail on me, they wanted me to return it to the Netherlands, I complained about postage costs and asked if they would cover it, they just sent a courier to collect it and said they will send me a new psu.

Maybe ask Corsair if they would do the same, surely they wont want to be outdone by their biggest rival. :)
 
With something such as a PSU which is less than 12 months old, buyers' rights under the Sale of Goods Act are against the retailer, not the manufacturer.

Guarantees simply give additional rights which you can choose to use.
 
Hit an interesting snag last night - after borrowing a known good PSU from a mate, my machine still won't boot. Unfortunately it was too late to take my PSU to his machine and see if it failed there.

My PSU tester tells me that one of my +12v lines is gone but yet a brand new PSU still won't drive my board. I'm going to RMA both the PSU and mobo and take the chance that they are both faulty.
Click to expand...

What PSU tester did you use?
One little problem I had with a ANTEC PSU tester and a OCZ PSU.
OK it's a big problem in fact as it will mess the PSU up in a few seconds.

It's a fairly old tester, and it kills the 5volt rail on those (OCZ) PSU's. (yes I've done it)

I always hot wire mine, and test with a DMM after the above.
 
Its an unbranded one from ******

An update on my overall problem though - after suspecting I might also have a faulty mobo in addition to a highly suspect PSU, I went back to the drawing board with a new PSU in the machine and performed another BIOS reset.

Lo and behold, the machine is now back to normal. I can only suspect that the BIOS snafu'ed when the PSU went or as a protective measure.

Anyway, only the PSU is getting RMA'd.
 
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