corsair rma

Sale of goods act ;)
Your contract is with the retailer, not the manufacturer. Send it back to the point of purchase & they can deal with it from there. Also remember that 28 days is the generally considered 'reasonable' time, & after this they should be replacing the PSU.
No way in heck would I be even considering sending anything, let alone a PSU to the USA.

Skim through the posts in this thread for a more detailed bit on precisely which paragraphs etc. to quote- http://forums.overclockers.co.uk/showthread.php?t=17742168

If the retailer doesn't want to know, the magic words are Trading Standards!

-Leezer-
 
They've not a leg to stand on mate ;)

Cut & paste from the other thread-
leezer3 said:
Quote the Sale of Goods Act 1979, as amended to them ( http://www.johnantell.co.uk/SOGA1979.htm ) referring to specific section numbers, primarily here 14.1.2, 14.1.2E, all of 48A & 48B.

These very specifically say that your contract is with the seller, not the manufacturer. By choosing to offer a warranty, the manufacturer has overridden the provision of fault- I.E. If it fails within the warranty period, the onus is on the manfacturer to prove that the fault is due to your negligence, not the other way around.
Sections 48A & 48B deal with the contract between you and the retailer. The specific part you want is this:
48A
(2) If the buyer requires the seller to repair or replace the goods, the seller must—

(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
Click to expand...

Tell them you've tested the PSU in two different machines, tried a different (Known working) lead & changed the fuse. This is to show that the fault is inherant, and covered by the warranty provisions (I.E. Not caused by a blown fuse or duff lead), and can generally make things easier when dealing under the Sale of Goods Act. Not necessary, but can help speed things along.

If they refuse, inform them that they are in breach of the procedures laid down in the Sale of Goods Act, and give your local trading standards a phone- They can and will force the company in question to rectify the situation.
Click to expand...

Follow these procedures, & don't hesitate to involve Trading Standards if the retailer gets stroppy.

-Leezer-
 
I had to RMA my 620 2 months ago (ish). Cost £30+ quid to send to america. Took them 2 weeks and i received the replacement, shipped from amsterdam . . .
 
well guys after i emailed the seller of the product a****n, they have already posted me a replacement and all i have to do is sent it to belfast to bedford! fantastic stuff. cheers guys for your posts and especially to leezer for that vital info!
 
might i add i phoned trade and standards today just for extra info and they gave me all the info i needed and they also said that the seller should pay for the courier for the rma
 
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