I bought an 800d from OCUK. When building my new setup I had the problem a lot have experienced with the hotswap SATA power cable not reaching properly to the top of the backplane. Through loosening the cables I was able to attach everything, but one of the plastic covers of the power cable came off and wouldn't reattach. Whilst everything worked it was annoying as it wasn't perfect.
In addition to this, having completed the build I saw I had a 2/3" scratch on the window side panel. I couldn't categorically say that this happened during transit, but I logged it in my SATA power cable RMA stating clearly that I wasn't sure if this was something I did by accident or if it happened in transit.
Today I received both a new SATA power cable, and a new windowed side panel.
Just thought I'd post here incase others experience the same problems, and to say that my experience of Corsair RMA Support has been brilliant. I know you could say that they should be "brilliant" for such an expensive case. But little touches such as a reply from a human to say that my RMA had been dealt with were exceptional customer service.
In addition to this, having completed the build I saw I had a 2/3" scratch on the window side panel. I couldn't categorically say that this happened during transit, but I logged it in my SATA power cable RMA stating clearly that I wasn't sure if this was something I did by accident or if it happened in transit.
Today I received both a new SATA power cable, and a new windowed side panel.
Just thought I'd post here incase others experience the same problems, and to say that my experience of Corsair RMA Support has been brilliant. I know you could say that they should be "brilliant" for such an expensive case. But little touches such as a reply from a human to say that my RMA had been dealt with were exceptional customer service.
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