CPU Missing On Arrival

[Yami]

Hello everyone, I hope 2021 is going better for you guys than it is for me currently.

I never usually do this type of stuff, Why? well because i've never had issues with overclockers before, I used them when i built my first PC and i use them every time when i upgrade.

My fiancé bought me the 5900x as a gift (she's basically allowing me to get a new build since my old one is dying). I finally got around to being allowed to open it, She mentioned prior to me being able to have the gift that the Box was damaged, I told her not to worry transit can be rough sometimes. The outter box appeared to be pushed in and pulled down if that makes sense, while slightly being torn. The cpu box itself was torn all the way down with nothing but one of the manuals left inside it. (I will also like to mention i may have caused more damage when opening "THE OUTTER BOX" it due to the sheer panic of the actual state of the box. It was worse than i thought). I never attempted to open the cpu box.

I'm not claiming someone has stolen it (although it's not uncommon these days). I'm just concerned that we've lost £600.

I contacted overclockers and they basically told me they cannot do anything about it and I'll have to wait a long time for DPD (The Delivery Service) to do an investigation. Some friends have told me to contact my bank/or osbudman.

Just wanted some opinions on it.

 

[Yami]

There aren't any photos listed on my Tracking Page, I've only taken photos after opening sadly. I didn't touch the CPU box though. Was obviously nothing in there.

 

[Yami]

i believe it was 3-4 days before i opened it as to when it arrived.

Yeah, I mean. I'm not really sure what to do, I don't want to be a pain in the ass but they basically told me it could take a long time before i hear anything about a replacement or a refund. Honestly i just want my cpu that i paid for.

I'm going to check the emails to see if there are any pictures in there with the box being delivered.

@Hyburnate there is no security seal. I've heard a lot about PC related items going missing lately. I wish OC didn't have their items wrapped with the branding so it isn't as easily identifiable as a pricey item.

 

[Yami]

@Semple I think from now on I'll definitely be taking your idea onboard of just recording it when opening.

 

[Yami]

I completely agree with that statement. The person clearly knew what was inside and went looking for it.

Give it a couple of days (annoying I know) just to give them time to chase it up as it's really difficult to know in their position if you're just trying to get a free CPU.

Can I ask, how did you report the issue?

I emailed them first and then called the same day after waiting a couple of hours for them to reply by email I just had to make the phone call. They asked for the images which i have provided and hopefully i get some news soon.

I'm just worried about the waiting period.

 

[Yami]

They'll be pesimistic, sadly there's nothing I or anyone really can say here as this isn't monitored by the team that will be dealing with this.

If you don't hear anything drop another note here as there are points of escalation that may be able to help in the forums - But OcUK will be waiting for DPD to comment before giving out free CPU chips which hopefully you can understand

Yeah I understand their side. If i don't reply my Fiancé has had me ear off haha.

 

[Yami]

Quick update, i got the DPD image, You can see damage done to the box but it isn't the greatest quality of photo.

Sadly unable to upload photos here it seems from my computer.

 

[Yami]

https://imgur.com/a/v51mtsQ Awful Quality sadly.

Updated.

 

[Yami]

The bottom right corner is where most of the damage is located.

 

[Yami]

From that photo it looks bashed. Can’t see a seal broken though. Unless it’s on the other side.

It's more so looks like a hand or something has been rammed into the corner of the box to create a opening, has a slight tear there also.

 

[Yami]

Still nothing, Pretty much being told the same thing and that's to wait. Didn't ask me to wait when they took my money though.

 

[Yami]

I can see this getting bigger as time goes on as more people order online.

You mean the waiting time?

At this point i'm not sure what to do. It's taking the **** a little now in my opinion.

 

[Yami]

The thing is your contact is with OCUK why are they not sorting you out. Chasing DPD is then totally their problem.
I'd let them know a date on which you would like an outcome then get in contact with your bank for failure to deliver what you have paid for.

It's what I'd expect from any company, I recently had two huge panes of glass delivered £180 each one was scratched, phoned up they ordered another immediately no asking me to wait while they reclaim the money from the courier.

So you're saying i should just stop trying with OC and just contact my bank?

 

[Yami]

Thanks for everyones advice, I'll send a last email to OC and put forward the proposal of refund/replacement within the next 3 days and that i'll be contacting my bank. You guys have been more useful than OC themselves.

 

[Yami]

So Overclockers basically hit me with, the weight was fine when it was leaving OC and the weight was fine at the DPD warehouse.

4.9 You shall report any damage or shortage to the Supplier in writing within 2 working days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the Supplier’s satisfaction that such damage occurred in transit, the Supplier will refund, repair or replace such goods free of charge to you.

As this was reported outside of this time period there is nothing more we can assist with.

I've asked for the weight information so i can pass it onto my bank.

 

[Yami]

Refused to give me the weight of the item that they said they weighed up and telling ME i have to contact dpd it should be them. Never coming back to this company and hopefully it all gets sorted.