Crash to Desktop + BSOD

AndyCr15

AndyCr15

AndyCr15

Soldato
Joined
28 Apr 2011
Posts
15,379
Location
Barnet, London
I built my current machine around 8 months ago and have always had a few issues with the occasional BSOD, usually when video editing/encoding.

Recently playing Shroud of the Avatar I had a few crash to desktops and a few BSOD, I thought this might be the game though, being kind of Alpha and all. Others have crashing problems.

Now I'm getting into Overwatch and I'm getting more crashes. Last night was fine, played for an hour and a half perhaps, no issues. This evening I've just had about 5 crash to desktop's in around 20 minutes.

The BSOD seem to give different errors each time. I'm trying now to log them with my camera phone, the last two were 'SYSTEM_SERVICE_EXCEPTION', one with win23kfull.sys in brackets after it.

Also, twice in the last few days it's crashed and said about the Gfx driver crashing and recovering, or something along those lines. Could it all be a Gfx card problems?

So, what can I do to narrow down what's causing this?

Thanks for any help anyone can offer :)

(Also, wasn't sure where to post this, as it's causing issues when gaming, I chose here...?)
 
Taken from my OCUK Invoice

Intel 5820K 3.30GHz (Haswell-E) Socket LGA2011-V3 Processor - Retail (BX80648I75820K)

Gigabyte X99-SLI Intel X99 (Socket 2011) DDR4 ATX Motherboard

Sapphire Radeon R9 290X 8192MB GDDR5 PCI-Express Graphics Card

Corsair Vengeance 16GB (4x4GB) DDR4 PC4-24000C15 3000MHz Quad Channel Kit - Red (CMK16GX4M4B3000C15R)
Click to expand...

I have since doubled up the RAM.

I just did a full, clean Gfx driver removal and re-install, but it's not helped.

Weird it was okay yesterday, today I can't play more than 5 minutes. Maybe I'll try reinstalling the game too, just to be sure.
 
The new RAM is identical to the first RAM. Crashes happened before the new RAM though.

Have installed BlueScreenView and will see what it tells me next crash.
 
Nothing is over clocked.

The game has apparently stabilised simply by switching to fill screen mode... I managed about an hour this morning with no crashes.
 
Some good ideas, thanks. I've not had a BSOD for a few days now, maybe my cleaning and reinstalling of Gfx drivers helped that. As I mentioned, the CTD appears to have been a game bug.

I'll see how things go. Problem is, with only a BSOD here and there, swapping all 8 memory sticks in and out as a process of elimination could take months!
 
Things have really rather escalated to the point I'm struggling to use it at all now.

I've been through the 8 sticks of memory, they've all passed at one point.

I'm beginning to think it's the 1st and 3rd slot on the motherboard. Amongst the evidence below, the memory just doesn't seem to click in to place like it should in these two.

Some examples of what I've had happen -

sticks in 1 & 3 - powers up for a second, then off and powers on again (repeat)

5,6,7 & 8 - Boots up fine, but fails the mem test and BSOD with error to do with memory management.

1,3,5 & 7 (were the manual says they should be if I use 4 sticks) - Powers up for around 10 seconds (doesn't post) then shuts off and powers on again (repeat)

The last one can happen quite often, Google thinks I need to check thermal paste on the CPU, I can't help but think it's memory related still? Other option is a PSU problem, but then I can get it to boot on 1 (and sometimes 2 sticks) so surely the PSU is okay?

How long is OCUK warranty? I bought the mobo and memory last August. Should I just try for a new mobo?
 
Actually, updating my BIOS is one thing I did and maybe that's made it worse.

If I can get it to boot, I might roll back and see if it helps.

Mind you, with it not even posting, is it reading the BIOS? I think I updated the BIOS after the memory error BSOD's, so probably not that.
 
I thought it was RAM, but there seems to be no pattern by which stick I use, more likely which slot I put it in, so I can only assume it's the motherboard.
 
No other system I can test them with really. But the same sticks just failed in 1 and 3 and then booted fine in 5 and 7.

Also, yes BIOS boots before Windows, but nothing even posts. Nothing gets to the monitors at all for 10 seconds, then powers off and tries again.
 
No overclocks.

Currently running okay with sticks in 5 & 7, but I don't know I'll be able to game much with 8GB RAM?

Waiting to hear from OC as to what we can do. Was an expensive mobo, so hopefully I don't have to shell out for a new one!
 
I beg to differ. When playing Overwatch I'm getting error messages from Windows telling me to shut it down. I also get these video encoding. I've generally closed a lot of apps down already too.

I can (and do) ignore them, but they break me out of the game and I have to alt+tab back in.

Having said that, it does run nice and smooth on 8GB, errors aside.
 
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