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Crashes to desktop - AMD/Radeon 6800XT-7900XT

Daveofthewood

Daveofthewood

Daveofthewood

Associate
Joined
14 Nov 2023
Posts
31
Location
United Kingdom
Hi There

I don't know what I've done/what's happened - had a perfect system no issues with 6800XT. Got an 7900XT with work so decided to upgrade - put it in and updated the driver. Could not get it to work longer than 10 minutes in games (that would previously run with no problems) - without crashing to desktop. Tried deleting/re-installing drivers but nothing worked. Decided it must be a faulty card, so put my old 6800XT back in. Thought I was ok for a while, but then the crashes started on my 6800XT. I've just finished rolling back to the driver to the last version I had 23.10.2 - which was working perfectly, now it's not.

Anyone experienced this sort of thing and know a fix?

System specs are:
- 7800X3D
- Asrock B650 Riptide
- Gskill DDR5 - 32 GB (x2 16)
- Power supply - Corsair RX850
- Storage - Samsung EVO 850 1tb
- Windows 11 version 22H2
 
PieEater said:
Daft question possibly but were you using Afterburner or something similar to overclock the 6800XT?
Click to expand...
No mate, no afterburner, and no overclock on either 6800XT or 7900XT - just have the adrenaline software. Just done DDU and have only installed the driver not adrenaline (another forum said this was worth a try) will let you know how I get on.
 
Just to reiterate was working perfectly on Sunday night and had been since I did an update/upgrade in August, absolutely mental.
 
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What an utter pain in the ****, have you checked the cables coming out of the PSU just in case one has been knocked ? or check the pci slot for any debris ?

Only thing I can think of unless the board is somehow damaged or PSU gave up the ghost.
 
Doesn't sound like software / drivers then !?! so hardware - Confirm the card(s) is seated properly in the PCIE slot, can you try another slot on the board? Confirm the 8-Pin power connectors are all the way in, and at the PSU if you are using modular, are you using separate PCIE power leads for the card rather than a single lead with 2 8-pin sockets?

/Edit - You could try putting the 6800XT back in and doing a Windows restore to a point when it was working OK !?!
 
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PieEater said:
Doesn't sound like software / drivers then !?! so hardware - Confirm the card(s) is seated properly in the PCIE slot, can you try another slot on the board? Confirm the 8-Pin power connectors are all the way in, and at the PSU if you are using modular, are you using separate PCIE power leads for the card rather than a single lead with 2 8-pin sockets?

/Edit - You could try putting the 6800XT back in and doing a Windows restore to a point when it was working OK !?!
Click to expand...
Everything is plugged in and seated correctly, both 8 pins are in correctly - with a modular PSU with separate PCIE power leads. I know I'm sounding boring/broken record - but if the 6800XT (I've had for 3 years that's worked perfectly) wasn't doing this, it would be easy to say it was the 7900xt that was the problem. However now I'm seeing these issues on an otherwise previously perfect card still makes me think I've messed up on the Drivers - going to DDU again - and let the drivers install from windows - haven't tried that yet. Then after that will take the card out again, check for damage to the PCI-E slot. It's an M-ATX so can't try another slot unfortunately.
 
Daveofthewood said:
Everything is plugged in and seated correctly, both 8 pins are in correctly - with a modular PSU with separate PCIE power leads. I know I'm sounding boring/broken record - but if the 6800XT (I've had for 3 years that's worked perfectly) wasn't doing this, it would be easy to say it was the 7900xt that was the problem. However now I'm seeing these issues on an otherwise previously perfect card still makes me think I've messed up on the Drivers - going to DDU again - and let the drivers install from windows - haven't tried that yet. Then after that will take the card out again, check for damage to the PCI-E slot. It's an M-ATX so can't try another slot unfortunately.
Click to expand...
Do look for any debris in the slot. Tiniest speck can make all the difference. My sons 3600x was only detecting 1 slot of ram. I reseated the CPU and hey presto it all worked.
 
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Daveofthewood said:
.... still makes me think I've messed up on the Drivers....
Click to expand...
I'd definitely try a System Restore as there's a chance the registry settings may have been corrupted in-between swapping cards and reinstalling drivers, a restore to a date when things were working *should* put the registry back to where it was.
 
PieEater said:
I'd definitely try a System Restore as there's a chance the registry settings may have been corrupted in-between swapping cards and reinstalling drivers, a restore to a date when things were working *should* put the registry back to where it was.
Click to expand...

I second this and if it does work, I wouldn't write off the 7900XT either, have you tried the good old.

  • Entering the CMD windows.
  • Type in sfc /scannow, and press the Enter key. ...
  • If the SFC command doesn't work. ...
  • Type in DISM /Online /Cleanup-Image /ScanHealth to scan the corruptions of Windows images.
This has fixed various issues for me in the past
 
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PieEater said:
I'd definitely try a System Restore as there's a chance the registry settings may have been corrupted in-between swapping cards and reinstalling drivers, a restore to a date when things were working *should* put the registry back to where it was.
Click to expand...
I thought you'd saved me with this - Ghost recon breakpoint (don't judge) is the biggest offender, managed to get it working for 20 minutes before it crashed up from 2-3 minutes. I did the system restore but should I have ddu'ed the drivers then done the system restore? That's my next step - then after that ... recheck seating/conncetions again tomorrow (can't be bothered tonight) - then reinstall windows? Just to add everytime it crashes it resets adrenaline to default - so don't know if this still indiates drivers/software?
 
welshrat said:
I second this and if it does work, I wouldn't write off the 7900XT either, have you tried the good old.

  • Entering the CMD windows.
  • Type in sfc /scannow, and press the Enter key. ...
  • If the SFC command doesn't work. ...
  • Type in DISM /Online /Cleanup-Image /ScanHealth to scan the corruptions of Windows images.
This has fixed various issues for me in the past
Click to expand...
Windows Resource Protection did not find any integrity violations.
 
Have you changed the chipset driver? i had similar weirdness recently with a 7900xtx. I reinstalled motherboards latest supported and my 6800xt was fine again.
 
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Just playing around with the Ghost recon benchmark - just to try and get it to crash - the whole benchmark is saying the GPU utilisation is 0% - but I'm getting 100fps but 0% utilisation in the benchmark - then I check NZXT - and GPU is around 80%-100% load during the benchmark. Cyberpunk benchmark crashed - report dump stating "The GPU will not respond to more commands - GPU crashed for unknown reasons. However, the most stable games I've played 30 mins plus on are Sins of a Solar Empire and...wait for it.... Starfield. It's so weird, surfing the web, streaming, youtube, no issues.
 
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