Crashes

[KingJay]

I got my new pc not long ago and I got a new monitor couple days ago but when I try and play games like hogwarts it’s laggy and then my pc just turns off can anyone help

 

[KingJay]

Is it still broken if you revert to the old monitor?

yh still same back onto old one

 

[KingJay]

We need to know more to help, things like specs of the pc, also the age of the psu. monitor resolution of new monitor model and make causing the new issues etc ..

OcUK Tech Labs AMD 7000 Series "Zen4" Pro Gaming PC Configurator
SKU FS-1G9-OG

• 1x *Build* Phanteks Eclipse G500A D-RGB Mid-tower PC case - Satin Black
• 1x AMD Ryzen 5 7600X Six Core 4.50GHz (Socket AM5) Processor - Tray
• 1x Gigabyte B650 Gaming X AX (Socket AM5) DDR5 ATX Motherboard
• 1x Kingston FURY Beast EXPO 32GB (2x16GB) DDR5 PC5-44800C36 5600MHz Dual Channel Kit (KF556C36BBEK2-32)
• 1x Aerocool Mirage L360 ARGB Performance CPU Water Cooler - 360mm
• 1x Sapphire Radeon RX 7900 XT Pulse 20GB GDDR6 PCI-Express Graphics Card
• 1x MSI MPG A850G PCIE5 UK PSU 850W 80 Plus Gold Modular Power Supply
• 1x WD Black SN770 500GB SSD M.2 2280 NVME PCI-E Gen4 Solid State Drive (WDS500G3X0E)
• 1x WD Black SN770 2TB SSD M.2 2280 NVME PCI-E Gen4 Solid State Drive (WDS200T3X0E)
• 1x WD Blue SA510 1TB SSD 2.5" SATA Solid State Drive (WDS100T3B0A)
• 1x Microsoft Windows 11 Home 64-Bit DVD - OEM (KW9-00632)

and the monitor is

SAMSUNG Odyssey G5 LC34G55TWWRXXU Wide Quad HD 34" Curved VA LCD Gaming Monitor - Black​

Wide Quad HD 3440 x 1440p
Refresh rate: 165 Hz
Response time: 1 ms

 

[KingJay]

Could be overheating. I would suggest installing MSI afterburner or similar and have your temps show on screen so you can monitor them. Maybe your heatsink was knocked and its now not making proper contact.

whats the heatsink sorry i dont know much about pc getting used to it

 

[KingJay]

Heat sink - Wikipedia

en.wikipedia.org

the pc aint overheating ive monitored it, i dont get it cause it was working fine then all of a sudden every game is laggy

 

[KingJay]

Since the PC is a pre-build which you paid for a warranty, I'd get in touch with OCUK.

Yeah only thing is I’m at work 8 till 5:30 so timing ain’t great